Critical success factors for the implementation of information center in Hong Kong's banking industry

Abstract

Information Centers (ICs) are an important strategic component in the overall End-user Computing strategies of many banks in Hong Kong, This paper presents the research tindings on the differences and similarities in perceptions of IC managers and IC users towards a list of Critical Success Factors (CSFS). Data was collected through a mail questionnaire survey conducted in late 1992. Nineteen banks participated in this research and sixteen matched pairs of data were used in the final analysis. Seven hypothesis were tested statistically on the perceptions of current level of importance, current level of satisfaction, and fiture level of importance by IC managers and IC users towards 28 CSFS. The results suggest that there is disagreement among IC managers and IC users as to the importance of different CSFS. Also, there is no direct relationship between importance and satisfaction perceived by IC managers and IC users towards different CSFS. The findings and recommendations in this study should provide some valuable inputs for managers in the planning and implementation of ICS. Permission to copy without fee all or part of this material is granted provided that the copies are not made or distributed for commercial advantage, the ACM copyright notice and the title of the publication and its date appear, and notice is given that copying is by permission of the Association for Computing Machinery. To copy otherwise, or to republish, requires a fee and/or specific permission.