{"title":"Addicted to Quality","authors":"R. Orwig, L. Orwig","doi":"10.1300/J093V04N01_02","DOIUrl":null,"url":null,"abstract":"ABSTRACT In the quest for greater efficiency and effective operation the church may find help in the secular world's approach to quality management. The language of quality is well established in many secular institutions. Many church members have seen the positive effects of quality thinking in their work environments. The effectiveness of these concepts in the secular environment is a strong argument for considering their application into the church environment. The major concepts supporting quality management are discussed with relationship to scriptural tenets. Lastly, the potential effectiveness of these concepts is explored in a hypothetical church scenario.","PeriodicalId":109742,"journal":{"name":"Journal of Customer Service in Marketing and Management","volume":"9 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"1998-04-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"5","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Journal of Customer Service in Marketing and Management","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1300/J093V04N01_02","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
引用次数: 5
Abstract
ABSTRACT In the quest for greater efficiency and effective operation the church may find help in the secular world's approach to quality management. The language of quality is well established in many secular institutions. Many church members have seen the positive effects of quality thinking in their work environments. The effectiveness of these concepts in the secular environment is a strong argument for considering their application into the church environment. The major concepts supporting quality management are discussed with relationship to scriptural tenets. Lastly, the potential effectiveness of these concepts is explored in a hypothetical church scenario.
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