Leadership performance in TQM: a contingency approach

Abstract

Purpose – The objective is to describe and conceptualize leadership performance in total quality management (TQM).Design/methodology/approach – A contingency approach to leadership performance in TQM is undertaken.Findings – Contingency models of leadership performance in TQM are introduced. Principal parameters in these models are timely contextual accuracies – as well as they contain foresight versus improvidence accuracies – of TQM. A contingency process of leadership performance accuracy in TQM is also introduced. The accuracy parameters are linked by a process accuracy zone. It serves as a descriptive tool of leadership performance. Finally, a typology of leadership performances in TQM is conceptualised.Research limitations/implications – Generally, this paper is restricted to the core values of TQM, in which a set of core values unites the descriptions of TQM. In particular, this paper is limited to the core value of leadership/management commitment. An important area of further research is to exami...