A First Look at Public Service Websites from the Affordability Lens

Rumaisa Habib, Aimen Inam, Ayesha Ali, I. Qazi, Z. Qazi
{"title":"A First Look at Public Service Websites from the Affordability Lens","authors":"Rumaisa Habib, Aimen Inam, Ayesha Ali, I. Qazi, Z. Qazi","doi":"10.1145/3543507.3583415","DOIUrl":null,"url":null,"abstract":"Public service websites act as official gateways to services provided by governments. Many of these websites are essential for citizens to receive reliable information and online government services. However, the lack of affordability of mobile broadband services in many developing countries and the rising complexity of websites create barriers for citizens in accessing these government websites. This paper presents the first large-scale analysis of the affordability of public service websites in developing countries. We do this by collecting a corpus of 1900 public service websites, including public websites from nine developing countries and for comparison websites from nine developed countries. Our investigation is driven by website complexity analysis as well as evaluation through a recently proposed affordability index. Our analysis reveals that, in general, public service websites in developing countries do not meet the affordability target set by the UN’s Broadband Commission. However, we show that several countries can be brought within or closer to the affordability target by implementing webpage optimizations to reduce page sizes. We also discuss policy interventions that can help make access to public service website more affordable.","PeriodicalId":296351,"journal":{"name":"Proceedings of the ACM Web Conference 2023","volume":"10 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"2023-04-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Proceedings of the ACM Web Conference 2023","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1145/3543507.3583415","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
引用次数: 0

Abstract

Public service websites act as official gateways to services provided by governments. Many of these websites are essential for citizens to receive reliable information and online government services. However, the lack of affordability of mobile broadband services in many developing countries and the rising complexity of websites create barriers for citizens in accessing these government websites. This paper presents the first large-scale analysis of the affordability of public service websites in developing countries. We do this by collecting a corpus of 1900 public service websites, including public websites from nine developing countries and for comparison websites from nine developed countries. Our investigation is driven by website complexity analysis as well as evaluation through a recently proposed affordability index. Our analysis reveals that, in general, public service websites in developing countries do not meet the affordability target set by the UN’s Broadband Commission. However, we show that several countries can be brought within or closer to the affordability target by implementing webpage optimizations to reduce page sizes. We also discuss policy interventions that can help make access to public service website more affordable.
查看原文
分享 分享
微信好友 朋友圈 QQ好友 复制链接
本刊更多论文
从可负担性的角度看公共服务网站
公共服务网站是政府提供服务的官方门户。许多此类网站对公民获得可靠信息和在线政府服务至关重要。然而,在许多发展中国家,移动宽带服务缺乏可负担性以及网站的日益复杂给公民访问这些政府网站造成了障碍。本文首次对发展中国家公共服务网站的可负担性进行了大规模分析。为此,我们收集了1900个公共服务网站的语料库,其中包括9个发展中国家的公共网站和9个发达国家的比较网站。我们的调查是基于网站的复杂性分析以及通过最近提出的可负担性指数进行的评估。我们的分析表明,总体而言,发展中国家的公共服务网站没有达到联合国宽带委员会设定的可负担性目标。然而,我们表明,一些国家可以通过实施网页优化来减少页面大小来达到或接近可负担性目标。我们还讨论了政策干预,可以帮助访问公共服务网站更实惠。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
求助全文
约1分钟内获得全文 去求助
来源期刊
自引率
0.00%
发文量
0
期刊最新文献
CurvDrop: A Ricci Curvature Based Approach to Prevent Graph Neural Networks from Over-Smoothing and Over-Squashing Learning to Simulate Crowd Trajectories with Graph Networks Word Sense Disambiguation by Refining Target Word Embedding Curriculum Graph Poisoning Optimizing Guided Traversal for Fast Learned Sparse Retrieval
×
引用
GB/T 7714-2015
复制
MLA
复制
APA
复制
导出至
BibTeX EndNote RefMan NoteFirst NoteExpress
×
×
提示
您的信息不完整,为了账户安全,请先补充。
现在去补充
×
提示
您因"违规操作"
具体请查看互助需知
我知道了
×
提示
现在去查看 取消
×
提示
确定
0
微信
客服QQ
Book学术公众号 扫码关注我们
反馈
×
意见反馈
请填写您的意见或建议
请填写您的手机或邮箱
已复制链接
已复制链接
快去分享给好友吧!
我知道了
×
扫码分享
扫码分享
Book学术官方微信
Book学术文献互助
Book学术文献互助群
群 号:481959085
Book学术
文献互助 智能选刊 最新文献 互助须知 联系我们:info@booksci.cn
Book学术提供免费学术资源搜索服务,方便国内外学者检索中英文文献。致力于提供最便捷和优质的服务体验。
Copyright © 2023 Book学术 All rights reserved.
ghs 京公网安备 11010802042870号 京ICP备2023020795号-1