The UX of IoT: unpacking the internet of things

Abstract

When discussing the Internet of Things (IoT), product concepts usually involve overly complex systems with baroque-like setup and confusing behaviors. This workshop will step a bit back from the hype and create a richer, more nuanced way of talking about the IoT. The workshop will start with a structure to the UX of IoT, creating a UX taxonomy and then challenge participants to "think small". Special focus will be put on the Physical Web, a lightweight technology that lets any place or device wirelessly broadcast a URL, unlocking very simple and lightweight interactions. Participants will be provoked to think: how can we reduce an IoT concept to the bare minimum? Can we focus on user needs and not be carried away by the technology to create something lightweight and simple? Workshop participants are expected to come prepared with one or two IoT scenarios they would like to work on; then, through a series of exercises, refine one of these down into a much simpler, user-focused design.