Managing difficult employees creatively: common problems uncommon solutions

Abstract

Managing difficult people in an organization is an extremely important part of making organizations work well. They are disruptive to the organization and are the source of endless complaints and bad feelings. They can cause stress and unhappiness. You cannot get rid of these kinds of people, short of firing them. Delightful as this may seem at times, it isn't a very practical solution. Furthermore, it is extremely hard to turn troublemakers into sweet, loveable people. Therefore, you have to learn to cope with them. In this paper an attempt has been made to identify a difficult person and to understand how a difficult person's behaviour affects an organization. The paper also outlines the guidelines for managing difficult people in order to decrease the department turnover rate. Further, attempt has been made to help managers unravel the mysteries of dealing with people at work and to help them get the best from an invaluable resource and so become better managers.