Characterization of soft skills in the Brazilian Judiciary: profile of justice servers

Abstract

The Judiciary acts strictly according to norms and principles in compliance with a set of rules and principles aimed at ensuring the protection of fundamental rights and the maintenance of the Rule of Law. Thus, the demand for specific technical knowledge of its professionals, the Hard Skills, predominates. On the other hand, there is evidence that other competencies interfere with performance, associated with intangible personal and behavioral attributes, the Soft Skills, such as critical thinking and leadership. The present study aimed to verify the profile of Soft Skills in Justice servers based on fourteen variables that make up the conceptual model chosen. To reach the research goal, 97 servers participated in the investigation and the information collected was analyzed qualitatively and quantitatively. The results generated an understanding of the Soft Skills profile in the researched organization. The study showed that the respondents consider themselves to be reliable professionals, organized, with appropriate attitudes, and zealous in complying with the institution's rules. However, they declared that they end up doing activities that interfere with their work, because they have difficulty saying "no", besides declaring problems in controlling the important parts of their life. It was concluded in this work that the Justice servers consulted have a high level of Situational Awareness and Responsibility, at the same time that they recognized difficulties with Time Management and Management and stress resistance.