Level of service satisfaction of health BPJS patients with drug services at pharmacy X Sibolga City

IF 2.9 4区 医学 Q2 PHARMACOLOGY & PHARMACY Journal of Pharmacy and Pharmaceutical Sciences Pub Date : 2023-11-07 DOI:10.36490/journal-jps.com.v6i4.292
Salmah Handayani Lubis, Fenny Hasanah, Eva Sartika Dasopang, Lathifur Rasyidah Tanjung
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Abstract

Health-related issues are one of the most pressing needs of society. Indonesia has government-run health insurance that is directly under its control. When patients obtain services that are considered appropriate or above expectations, patient satisfaction is achieved. This research uses a survey research approach and is descriptive. Surveys distributed to respondents were used to collect data. Eighty respondents who met the inclusion requirements were sampled. The data used is primary data, information obtained directly from respondents, with data collection methods such as providing questionnaires, which are filled in by the respondents themselves and sent back to the researcher. The findings of the study, which were based on SPSS patient characteristics analysis, showed that females accounted for the most significant percentage of respondents (43), followed by the 46-55 years age group (32.5%) and housewives (27.5%), (n=26; 32.5%) had the highest hypertension diagnosis on SPSS analysis, while (n=18; 69%) had the highest drug name of amlodipine. The results, according to the Servqual model, showed that the guarantee dimension had the largest average of 98%(Assurance), while the responsiveness dimension had the lowest average of 92% (waiting time).
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Sibolga市X药房健康BPJS患者用药服务满意度
与健康有关的问题是社会最迫切的需求之一。印尼的医疗保险是由政府直接控制的。当患者获得适当的或高于预期的服务时,患者就会感到满意。本研究采用调查研究方法,是描述性的。向受访者分发的调查问卷用于收集数据。80名符合纳入要求的受访者被抽样调查。使用的数据是原始数据,直接从受访者那里获得的信息,通过提供问卷等数据收集方法,由受访者自己填写并发送给研究人员。基于SPSS患者特征分析的研究结果显示,女性占受访者的比例最高(43),其次是46-55岁年龄组(32.5%)和家庭主妇(27.5%),(n=26;32.5%)高血压诊断率最高,而(n=18;69%)的药名最高的是氨氯地平。结果显示,根据Servqual模型,保证维度的平均值最大,为98%(保证),而响应性维度的平均值最低,为92%(等待时间)。
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来源期刊
CiteScore
6.90
自引率
0.00%
发文量
29
审稿时长
6-12 weeks
期刊介绍: The Journal of Pharmacy and Pharmaceutical Sciences (JPPS) is the official journal of the Canadian Society for Pharmaceutical Sciences. JPPS is a broad-spectrum, peer-reviewed, international pharmaceutical journal circulated electronically via the World Wide Web. Subscription to JPPS is free of charge. Articles will appear individually as soon as they are accepted and are ready for circulation.
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