Intellectual capital management of an organization surrounding VUCA

Robert Balcerzyk, Jan Žukovskis
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Abstract

Purpose: The main purpose of the research presented in the article was to diagnose the intellectual capital management process in small and medium-sized enterprises in the Lower Silesian Voivodeship. To achieve this goal, the first part of the article explains the meaning of the term „intellectual capital" based on the scientific literature in the field of management, and then, based on the conducted research, an attempt was made to answer the following questions: which factors determine the process of „intellectual capital management" and what benefits it brings it to companies. Design/methodology/approach: For the research presented in the article, an analysis of the literature in the field of intellectual capital management, knowledge management and competence management was used. Literature studies also concerned secondary sources, which were messages from studies of a similar scope. The use of various research methods allowed to obtain a broader context of the studied phenomenon and ensured a higher quality of research. This differentiation was aimed at obtaining consistency of empirical grounds for inference. The diagnostic survey was adopted as the leading method. Other methods used in the work performed auxiliary (supplementary) functions. Findings: „Intellectual capital management" in the global economy is a resource of strategic importance affecting the market value of the organization itself and providing a competitive advantage. Building a significant intellectual capital of an organization in the VUCA environment requires the use of appropriate methods and tools supporting management, systematic measurement, constant comparison with the competition, elimination of barriers to knowledge sharing. Research limitations/implications: In the future, research will be continued on a larger research sample Practical implications: The article presents the results of research conducted among several dozen small and medium-sized enterprises in Lower Silesia. The research is of a pilot nature, but the research results are very interesting and encourage research on a larger scale. They are a valuable source of information for managers responsible for creating the intellectual capital of the organization in terms of acquiring and sharing knowledge. In turn, for people responsible for recruiting employees, the results may be useful in developing a candidate profile, in particular when identifying key competences of knowledge workers. The results also indicate the demand of the Polish market (especially medium-sized companies) for IT infrastructure that enables the acquisition, processing and collection of information. Originality/value Based on empirical research, the article proposes an original set of system solutions in the field of human capital management to improve the functioning of the organization in the VUCA environment. Keywords: intellectual capital management, knowledge management, human capital. Category of the paper: Research paper.
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围绕VUCA的组织的智力资本管理
目的:本文研究的主要目的是诊断下西里西亚省中小企业的智力资本管理过程。为了实现这一目标,文章的第一部分根据管理领域的科学文献解释了“智力资本”一词的含义,然后,根据所进行的研究,试图回答以下问题:哪些因素决定了“智力资本管理”的过程,以及它给公司带来了什么好处。设计/方法/方法:本文的研究采用了对智力资本管理、知识管理和能力管理领域的文献分析。文献研究也涉及二手资料,这是来自类似范围的研究的信息。使用各种研究方法可以获得所研究现象的更广泛背景,并确保更高的研究质量。这种区分的目的是为了获得推理的经验依据的一致性。采用诊断调查作为主要方法。其他方法在工作中起到辅助(补充)作用。研究发现:在全球经济中,“智力资本管理”是一种具有战略重要性的资源,影响组织本身的市场价值,并提供竞争优势。在VUCA环境中建立组织的重要智力资本需要使用适当的方法和工具来支持管理,系统测量,不断与竞争对手进行比较,消除知识共享的障碍。研究局限/启示:在未来,研究将在更大的研究样本上继续进行。实践启示:本文介绍了对下西里西亚几十家中小企业进行的研究结果。这项研究属于试点性质,但研究结果非常有趣,并鼓励进行更大规模的研究。对于负责在获取和分享知识方面创造组织智力资本的管理者来说,它们是宝贵的信息来源。反过来,对于负责招聘员工的人来说,这些结果可能有助于制定候选人概况,特别是在确定知识工作者的关键能力时。结果还表明波兰市场(特别是中型公司)对能够获取、处理和收集信息的IT基础设施的需求。本文在实证研究的基础上,提出了一套创新的人力资本管理系统解决方案,以提高VUCA环境下组织的功能。关键词:智力资本管理,知识管理,人力资本。论文类别:研究论文。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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