The Fundamental Role of Care in Public Management: A Case Analysis in a Basic Health Unit in Maranhão

Q4 Social Sciences Revista de Gestao Social e Ambiental Pub Date : 2023-10-11 DOI:10.24857/rgsa.v17n10-020

Inácio Ferreira Façanha Neto, Josanne Cristina Ribeiro Ferreira Façanha

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Abstract

Objective: The article objective to show the importance of care in a basic health unit in Maranhão. Method: The methodology used was through books that report on the theme, case study, closed questionnaire of a qualitative nature, exploratory descriptive character, involving users of the unit, with 5 (five) questions for each respondent, applied and tabulated in the period between the 5th of April and the 9th of April 2021, with a margin of error of 2%, involving a sample of 50 respondents. Results and conclusion: Since, the justification comes from meeting that the service in a public agency is as fundamental, as in private companies, and the quality of service is essential as a factor to retain customers, even if it is in the public sector. Research implication: In some public organizations, the service to the public is very weak, and some servers leave the service to the user to be desired. Originality/value: An analysis of quality and attention is essential for People's Management and Public Management

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护理在公共管理中的基本作用:以马拉马拉州一家基层卫生单位为例分析

目的:本文的目的是显示护理在马兰赫基层卫生单位的重要性。& # x0D;方法:使用的方法是通过报告主题的书籍，案例研究，定性性质的封闭式问卷，探索性描述性的特征，涉及单位用户，每个受访者有5(5)个问题，在2021年4月5日至4月9日期间申请和制表，误差范围为2%，涉及50名受访者的样本。& # x0D;结果和结论:因为，理由来自会议，在公共机构的服务是最基本的，在私营公司，服务质量是必不可少的一个因素来留住客户，即使它是在公共部门。 & # x0D;研究启示:在一些公共组织中，对公众的服务非常薄弱，一些服务器将服务留给了用户。 & # x0D;独创性/价值:对质量和注意力的分析是人民管理和公共管理必不可少的

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Revista de Gestao Social e Ambiental Social Sciences-Geography, Planning and Development

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