Health vs. privacy. How Norwegian public authorities and news media framed the newly developed digital contact tracing app “Smittestopp” under the COVID-19 pandemic

IF 1.5 Q2 COMMUNICATION Frontiers in Communication Pub Date : 2023-12-06 DOI:10.3389/fcomm.2023.1231304
Anne-Maren Karlberg, Melanie Magin
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Abstract

In spring 2020, shortly after the outbreak of the Coronavirus diseases 2019 (COVID-19), Norway introduced the digital contract tracing app “Smittestopp” (“Stop infection”) as a measure to combat the pandemic. The launch was accompanied by scientific uncertainties about the technology: the app had been developed at lightning speed and hardly been tested, and its effects were unclear. It did not become a success, was strongly underused and soon had to be discontinued due to privacy issues. Our study starts from the assumption that in this situation of uncertainty about the technology, combined with and resulting from a lack of user experience, the app's public portrayal was a decisive factor for this outcome. We investigate the framing of “Smittestopp” in press releases by Norwegian public authorities and in news articles. By means of a qualitative content analysis, we identify 11 frames and uncover the opposition between health considerations and privacy concerns as central conflict line. In their press releases, the public authorities did not use frames very strategically. The news media provided diverse frames but at the same time focused relatively strongly on privacy issues that ultimately led to the app's discontinuation.
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健康与隐私。挪威公共机构和新闻媒体如何在COVID-19疫情中使用新开发的数字联系人追踪应用程序 "Smittestopp"。
2020年春天,在2019年冠状病毒病(COVID-19)爆发后不久,挪威推出了数字合同跟踪应用程序“Smittestopp”(“停止感染”),作为应对这一流行病的措施。该应用的发布伴随着科学上的不确定性:该应用以闪电般的速度开发,几乎没有经过测试,其效果也不清楚。它并没有取得成功,没有得到充分利用,很快就因为隐私问题不得不停产。我们的研究从这样一个假设开始,即在这种技术不确定的情况下,再加上缺乏用户体验,应用程序的公众形象是导致这一结果的决定性因素。我们调查的框架“smiteststop”在挪威公共当局的新闻稿和新闻文章。通过定性内容分析,我们确定了11个框架,并揭示了健康考虑和隐私关注之间的对立,作为中心冲突线。在他们的新闻稿中,公共当局并没有很有策略地使用框架。新闻媒体提供了不同的框架,但同时相对强烈地关注隐私问题,这最终导致了这款应用的停产。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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来源期刊
CiteScore
3.30
自引率
8.30%
发文量
284
审稿时长
14 weeks
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