Investigating the complex relationships between nurses' work factors, Sharia-based nursing care, and patient satisfaction in an Islamic hospital: A PLS-SEM approach.

IF 1.1 Q3 NURSING Belitung Nursing Journal Pub Date : 2023-12-20 eCollection Date: 2023-01-01 DOI:10.33546/bnj.2865

Iwan Ardian, Nursalam, Ahsan, Nutrisia Nu'im Haiya, Intan Rismatul Azizah

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Abstract

Background: Healthcare services in Islamic hospitals are becoming increasingly important due to the growing global Muslim population and the demand for spiritually sensitive healthcare. Understanding the factors contributing to patient satisfaction in this context is paramount.

Objective: This research aimed to investigate the relationships between nurses' work factors, Sharia-based nursing care, and patient satisfaction in an Islamic hospital in Indonesia.

Methods: This study employed a cross-sectional design involving 260 respondents, comprising 130 patients and 130 nurses in inpatient rooms. Data collection took place in August 2022 at an Islamic Hospital in Indonesia using validated questionnaires. SmartPLS 3.2.8 was used to generate Partial Least Square Structural Equation Modeling (PLS-SEM) to assess and analyze relationships between research variables.

Results: Nurses' work factors had a significant impact on Sharia-based nursing care (β = 0.813, t = 18.582, p <0.001). Furthermore, Sharia-based nursing care had a significant influence on patient satisfaction (β = 0.509, t = 3.941, p <0.001), while nurses' work factors had a moderately significant effect on patient satisfaction (β = 0.396, t = 3.079, p = 0.002). The interaction between work factors and Sharia-based nursing care had an influence on patient satisfaction (β = 0.366, t = 3.666, p <0.001), explaining 74.4% of the variance observed in patient satisfaction.Conclusion: This study offers valuable insights into the significance of improving nurses' work factors, including elements such as performance, feedback, correction, and job design, along with the integration of Sharia-based principles in nursing care. The study suggests that nursing administrators, healthcare policymakers, and academic institutions should prioritize the creation of supportive work environments and culturally sensitive care practices for nurses to enhance patient satisfaction.

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调查一家伊斯兰医院中护士的工作因素、基于伊斯兰教法的护理和患者满意度之间的复杂关系：PLS-SEM 方法。

背景：由于全球穆斯林人口的不断增长以及对精神医疗保健的需求，伊斯兰医院的医疗保健服务正变得越来越重要。在这种情况下，了解提高患者满意度的因素至关重要：本研究旨在调查印度尼西亚一家伊斯兰医院中护士的工作因素、基于伊斯兰教法的护理和患者满意度之间的关系：本研究采用横断面设计，涉及 260 名受访者，包括 130 名患者和 130 名住院病房护士。数据收集工作于 2022 年 8 月在印度尼西亚的一家伊斯兰医院进行，使用的是经过验证的调查问卷。使用SmartPLS 3.2.8生成部分最小平方结构方程模型（PLS-SEM）来评估和分析研究变量之间的关系：护士的工作因素对基于伊斯兰教法的护理有显著影响（β = 0.813，t = 18.582，p t = 3.941，p t = 3.079，p = 0.002）。工作因素与基于伊斯兰教法的护理之间的交互作用对患者满意度有影响（β = 0.366，t = 3.666，p 结论：工作因素与基于伊斯兰教法的护理之间的交互作用对患者满意度有影响（β = 0.366，t = 3.666，p）：本研究为改善护士的工作因素（包括绩效、反馈、纠正和工作设计等要素）以及在护理中融入伊斯兰教法原则提供了宝贵的见解。研究建议，护理管理者、医疗政策制定者和学术机构应优先为护士创造支持性工作环境和文化敏感性护理实践，以提高患者满意度。

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