Rowan Hillson Inpatient Safety Award 2023: a new online patient flagging system for effective and safe diabetes patients’ follow-up when discharged from hospital

IF 0.4 Q4 ENDOCRINOLOGY & METABOLISM British Journal of Diabetes Pub Date : 2023-12-18 DOI:10.15277/bjd.2023.420
Shiu-Ching Soo, Jocelyn Garchitorena, Vilma Ramos, Chung Thong Lim
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Abstract

One of the biggest challenges in improving patient safety is identifying them promptly when discharging them from hospital to allow effective planning of follow-ups. Previously, our diabetes team had to undergo a manually laborious pathway to achieve this, thereby risking delays and patient safety, and making poor use of time. When our hospital adopted the new software NerveCentre, we took this as an opportunity to make changes within the system to improve this aspect of diabetes care. NerveCentre initially had minimal diabetes care features. By working closely and meticulously with the company and hospital IT department, we developed a new diabetes ‘dashboard’ in the software that allows all diabetes inpatients to be flagged up effectively to the diabetes team, both upon admission and upon discharge. The dashboard could also hold all the important diabetes information relevant to the patient. This initiative was made possible with a great team understanding of the available resources and which aspects of inpatient diabetes care needed to be improved. We now have a safer and more efficient pathway for following up on diabetes patients upon discharge. This is also evident in our 3-month data: they show a 100% follow-up rate, timely telephone follow-up when required, and that fewer outpatient face-to-face clinic appointments are needed. We received positive feedback from healthcare members and patients. In addition, our initiatives are also easily translatable to other electronic software or adaptable by other hospitals. We are grateful to be winners of the prestigious Rowan Hillson Inpatient Safety Award 2023, and we hope that this will serve as a platform to allow greater exposure of this project idea to other healthcare professionals.
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罗文-希尔森 2023 年住院病人安全奖:一种新的在线病人标记系统,用于对出院的糖尿病患者进行有效、安全的随访
提高患者安全的最大挑战之一是在患者出院时及时发现他们,以便有效规划后续治疗。在此之前,我们的糖尿病团队必须通过人工操作的方式来实现这一目标,因此存在延误和患者安全的风险,而且时间利用率很低。当我们的医院采用新软件 NerveCentre 时,我们以此为契机对系统进行了修改,以改善糖尿病护理的这一环节。NerveCentre 最初只有极少的糖尿病护理功能。通过与公司和医院 IT 部门紧密细致的合作,我们在软件中开发了一个新的糖尿病 "仪表板",使所有糖尿病住院病人在入院和出院时都能有效地向糖尿病团队报告。该仪表板还可以保存与患者相关的所有重要糖尿病信息。这一举措的实施得益于团队对现有资源的充分了解,以及对住院糖尿病患者护理工作中哪些方面需要改进的充分认识。现在,我们有了一个更安全、更高效的糖尿病患者出院后随访途径。我们 3 个月的数据也证明了这一点:数据显示随访率达到 100%,在需要时及时进行电话随访,而且需要面诊的门诊预约次数也减少了。我们收到了医护人员和患者的积极反馈。此外,我们的举措也很容易转化为其他电子软件,或被其他医院采用。我们很高兴能获得著名的 "2023 年罗文-希尔森住院病人安全奖",并希望以此为平台,让其他医护人员更多地了解这一项目理念。
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来源期刊
British Journal of Diabetes
British Journal of Diabetes ENDOCRINOLOGY & METABOLISM-
自引率
16.70%
发文量
15
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