A Critical Instance Case Study of Interpersonal Conversations Accounting Managers and Accounting Employees in the United States

Abstract

The purpose of this qualitative critical instance case study is to explore strategies hospitality accounting managers use to establish appealing interpersonal relationships with accounting employees that reduce turnover and improve accounting employee engagement. The general problem is that interpersonal relationships between accounting employees and accounting managers are a leading cause of issues related to job turnover and accounting employee engagement. The results of this critical instance case study may contribute to positive social change by providing restaurant accounting managers tools for improving accounting employee engagement and retention workplace. The social change aspect of improving how accounting managers lead their accounting employees through interpersonal communication and relationship can lead to better working environments for accounting employees which will have a profound effect on altering issues related to accounting employee’s turnover.