Reward System and Service Delivery in Akwa Ibom State Civil Service

Abstract

It is trite that the service delivery of Akwa Ibom State Civil Service is poor and research evidence reveals that the generality, most of of her staff suffer inadequate reward. Consequently, this study examined the relationship between the reward system and service delivery in the Civil Service of Akwa Ibom State. The cross-sectional survey design was adopted to carry out the investigation based on a randomly selected representative sample of 376 respondents. The study relied mainly on a structured questionnaire to generate primary data while the Pearson Product Moment Correlation (PPMC) was applied to test the research hypotheses. The study found that a significant association exist between pay, promotion, and staff training/development concerning service delivery respectively. Based on the research findings, it was recommended that the government should review and adjust annually the salaries and other fringe benefits of civil servants to meet the current trends in terms of living costs; opportunities for promotion should be made readily available to deserving staff without undue delays; and regular training and staff development should be instituted as a matter of a deliberate policy to strengthen the capacity of personnel to deliver improved services.