ANALISIS KUALITAS LAYANAN WEBSITE SMK NEGERI 4 KOTA JAMBI MENGGUNAKAN METODE WEBQUAL 4.0

Jurnal Informatika, Sistem Informasi dan Kehutanan (FORSINTA) Pub Date : 2023-10-26 DOI:10.53978/jfsa.v2i2.285

Beni Irawan., Benni Purnama, Hetty Rohayani

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Abstract

In finding information, we often experience difficulties, but having a website makes it easier for us to obtain information, one of which is on the educational website, namely SMK Negeri 4 Jambi City, which is a site that provides information about schools, accepting new students and other information. However, the information service available on the SMK Negeri 4 Jambi City website still has a number of problems, including the student menu, which is in the rules and regulations section, the alumni menu is in the alumni directory section, the work unit menu is in the job fair (BKK) section, curriculum, and student affairs. The purpose of this study was to determine the quality of the website at SMK Negeri 4 Jambi City using the webqual (Website Quality) method. The webqual method itself consists of several dimensions, namely quality of use, quality of information, quality of service interaction with quantitative data analysis techniques obtained from questionnaires. With a total sample of 100 respondents and data processing using SmartPLS 4 software. The results showed that of the 3 (three) variables in the model (hypotheses) tested, 2 hypotheses had a significant effect and 1 other hypothesis had no significant effect. The 2 hypotheses accepted are H2 and H3. While 1 hypothesis that is rejected is H1. Overall the website of SMK Negeri 4 Jambi City has a positive impact

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使用 Webqual 4.0 方法分析占碑市内四区 Smk 网站的服务质量

在寻找信息的过程中，我们经常会遇到困难，但是有了网站之后，我们就可以更容易地获得信息，其中之一就是教育网站，即SMK Negeri 4 Jambi City网站，这是一个提供学校信息、录取新生信息和其他信息的网站。然而，SMK Negeri 4 Jambi City 网站提供的信息服务仍存在一些问题，包括学生菜单在规章制度部分、校友菜单在校友录部分、工作单位菜单在招聘会（BKK）部分、课程和学生事务。本研究的目的是使用 webqual（网站质量）方法确定占碑市第四国民学校的网站质量。webqual方法本身包括几个维度，即使用质量、信息质量、服务互动质量以及通过问卷调查获得的定量数据分析技术。调查样本共 100 个，使用 SmartPLS 4 软件进行数据处理。结果显示，在模型（假设）测试的 3 个变量中，2 个假设有显著影响，另 1 个假设没有显著影响。接受的 2 个假设是 H2 和 H3。被否决的一个假设是 H1。总体而言，占碑市 SMK Negeri 4 的网站具有积极影响

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Jurnal Informatika, Sistem Informasi dan Kehutanan (FORSINTA)

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