KEPUASAN MAHASISWA TERHADAP MUTU LAYANAN PENDIDIKAN UNIVERSITAS BINA SARANA INFORMATIKA

Agustiena Merdekawati, Yunidyawati Azlina, Murwani Wulansari
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Abstract

The purpose of this study was to determine how much influence student satisfaction has on the quality of education services, to determine the student satisfaction index on the quality of education services, and to find out which services still have to be improved, paid attention to and maintained. The population in this study are students of Bina Sarana Informatika University and sampling using probability sampling with simple random sampling method. physical evidence, reliability, and assurance variables have a positive and significant effect on the quality of education services. While partially the variables of empathy and responsiveness do not have a positive and significant effect on the quality of educational services. Based on the results of the CSI score, it produces a score of 78%, meaning that students are satisfied with the service. Results with the IPA method, there are still several statements that must be improved. These results cannot be separated from the role of lecturers, administrative staff and sections, facilities and others who are in the Bina Sarana Informatika University environment.
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学生对比纳萨拉娜信息大学教育服务质量的满意度
本研究的目的是确定学生满意度对教育服务质量的影响程度,确定学生对教育服务质量的满意指数,并找出哪些服务仍需改进、关注和维护。本研究的研究对象是比纳萨拉纳信息大学的学生,采用简单随机抽样法进行概率抽样。物证、可靠性和保证性变量对教育服务质量有积极而显著的影响。而部分移情和响应变量对教育服务质量没有积极和显著的影响。根据 CSI 评分的结果,其得分率为 78%,这意味着学生对服务感到满意。根据 IPA 方法得出的结果,仍有几项陈述需要改进。这些结果与 Bina Sarana Informatika 大学环境中的讲师、行政人员和科室、设施及其他人员的作用分不开。
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