Enhancing green service innovation behavior through green involvement: the role of information technology adoption

IF 2.4 3区管理学 Q3 COMPUTER SCIENCE, INFORMATION SYSTEMS Aslib Journal of Information Management Pub Date : 2024-03-07 DOI:10.1108/ajim-11-2023-0497

Shu-Mei Tseng, Shervina Octavyaputri

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Abstract

Purpose

Developing green innovative services is critical to the restaurant industry to achieve significant benefits as well as environmental sustainability. This study aims to explore the mechanisms through which employees’ green involvement can foster green service innovation behavior.

Design/methodology/approach

The data set garnered from employees who worked in restaurants was used to test these mechanisms. A partial least square technique was conducted on this data set.

Findings

The results revealed the employees’ green involvement significantly influences their green service innovation intention, which subsequently influences their green service innovation behavior. Furthermore, information technology (IT) adoption was found to fortify the linkage of employee green involvement with green service innovation intention.

Practical implications

The results suggest to the restaurant industry that awareness of green service innovation and IT adoption practices can help restaurants to develop effective sustainability work practices and meet societal expectations.

Originality/value

This study extends the restaurant management literature by linking the green involvement of restaurant employees to green service innovation intention as well as identifying the moderating role of IT adoption underlying this link.

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通过绿色参与加强绿色服务创新行为：信息技术应用的作用

目的发展绿色创新服务对于餐饮业实现显著效益和环境可持续发展至关重要。本研究旨在探讨员工绿色参与促进绿色服务创新行为的机制。结果表明，员工的绿色参与显著影响其绿色服务创新意向，进而影响其绿色服务创新行为。此外，研究还发现信息技术（IT）的采用加强了员工绿色参与与绿色服务创新意向之间的联系。原创性/价值本研究将餐厅员工的绿色参与与绿色服务创新意向联系起来，并确定了信息技术的采用在这一联系中的调节作用，从而扩展了餐厅管理文献。

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来源期刊

Aslib Journal of Information Management COMPUTER SCIENCE, INFORMATION SYSTEMS-

CiteScore

5.30

自引率

19.20%

发文量

期刊介绍： Aslib Journal of Information Management covers a broad range of issues in the field, including economic, behavioural, social, ethical, technological, international, business-related, political and management-orientated factors. Contributors are encouraged to spell out the practical implications of their work. Aslib Journal of Information Management Areas of interest include topics such as social media, data protection, search engines, information retrieval, digital libraries, information behaviour, intellectual property and copyright, information industry, digital repositories and information policy and governance.