{"title":"Exploring the Potential of Chatbots in Extending Tourists’ Sustainable Travel Practices","authors":"Gilang Maulana Majid, Iis Tussyadiah, Yoo Ri Kim","doi":"10.1177/00472875241247316","DOIUrl":null,"url":null,"abstract":"Recent advancement in Generative Conversational Artificial Intelligence (AI) has opened the possibility of promoting chatbots for nudging. Tourists returning home from destinations that enforce sustainable transport regulations might be nudged to continue traveling sustainably. Through exploratory qualitative research, this study conceptualizes a chatbot to facilitate pro-environmental behavior spillover among domestic tourists in the Gili Islands, Indonesia. The Service Design approach and Grounded Theory were applied throughout the data collection process involving semi-structured in-depth interviews, focus group discussions and field observations. Insights obtained from stakeholders from multidisciplinary backgrounds were used to provide an overview of how the chatbot can be developed and the potential impact it could bring. A theoretical model predicting factors that play important roles in adopting the proposed chatbot and its respective nudges was developed. It informs policymakers and practitioners about the potential use of AI to help transform tourist experiences and shape lasting responsible behaviors.","PeriodicalId":8,"journal":{"name":"ACS Biomaterials Science & Engineering","volume":"34 25","pages":""},"PeriodicalIF":5.5000,"publicationDate":"2024-04-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"ACS Biomaterials Science & Engineering","FirstCategoryId":"91","ListUrlMain":"https://doi.org/10.1177/00472875241247316","RegionNum":2,"RegionCategory":"医学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q2","JCRName":"MATERIALS SCIENCE, BIOMATERIALS","Score":null,"Total":0}
引用次数: 0
Abstract
Recent advancement in Generative Conversational Artificial Intelligence (AI) has opened the possibility of promoting chatbots for nudging. Tourists returning home from destinations that enforce sustainable transport regulations might be nudged to continue traveling sustainably. Through exploratory qualitative research, this study conceptualizes a chatbot to facilitate pro-environmental behavior spillover among domestic tourists in the Gili Islands, Indonesia. The Service Design approach and Grounded Theory were applied throughout the data collection process involving semi-structured in-depth interviews, focus group discussions and field observations. Insights obtained from stakeholders from multidisciplinary backgrounds were used to provide an overview of how the chatbot can be developed and the potential impact it could bring. A theoretical model predicting factors that play important roles in adopting the proposed chatbot and its respective nudges was developed. It informs policymakers and practitioners about the potential use of AI to help transform tourist experiences and shape lasting responsible behaviors.
期刊介绍：
ACS Biomaterials Science & Engineering is the leading journal in the field of biomaterials, serving as an international forum for publishing cutting-edge research and innovative ideas on a broad range of topics:
Applications and Health – implantable tissues and devices, prosthesis, health risks, toxicology
Bio-interactions and Bio-compatibility – material-biology interactions, chemical/morphological/structural communication, mechanobiology, signaling and biological responses, immuno-engineering, calcification, coatings, corrosion and degradation of biomaterials and devices, biophysical regulation of cell functions
Characterization, Synthesis, and Modification – new biomaterials, bioinspired and biomimetic approaches to biomaterials, exploiting structural hierarchy and architectural control, combinatorial strategies for biomaterials discovery, genetic biomaterials design, synthetic biology, new composite systems, bionics, polymer synthesis
Controlled Release and Delivery Systems – biomaterial-based drug and gene delivery, bio-responsive delivery of regulatory molecules, pharmaceutical engineering
Healthcare Advances – clinical translation, regulatory issues, patient safety, emerging trends
Imaging and Diagnostics – imaging agents and probes, theranostics, biosensors, monitoring
Manufacturing and Technology – 3D printing, inks, organ-on-a-chip, bioreactor/perfusion systems, microdevices, BioMEMS, optics and electronics interfaces with biomaterials, systems integration
Modeling and Informatics Tools – scaling methods to guide biomaterial design, predictive algorithms for structure-function, biomechanics, integrating bioinformatics with biomaterials discovery, metabolomics in the context of biomaterials
Tissue Engineering and Regenerative Medicine – basic and applied studies, cell therapies, scaffolds, vascularization, bioartificial organs, transplantation and functionality, cellular agriculture
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