Designing digital patient experiences: The digital health design framework

IF 3.1 2区工程技术 Q2 ENGINEERING, INDUSTRIAL Applied Ergonomics Pub Date : 2024-04-30 DOI:10.1016/j.apergo.2024.104289

Tingting Wang , Haiou Zhu , Shuxian Qian , Guido Giunti , Richard Goossens , Marijke Melles

{"title":"Designing digital patient experiences: The digital health design framework","authors":"Tingting Wang , Haiou Zhu , Shuxian Qian , Guido Giunti , Richard Goossens , Marijke Melles","doi":"10.1016/j.apergo.2024.104289","DOIUrl":null,"url":null,"abstract":"<div><h3>Background</h3><p>Digital health (DH) brings considerable benefits, but it comes with potential risks. Human Factors (HF) play a critical role in providing high-quality and acceptable DH solutions. Consultation with designers is crucial for reflecting on and improving current DH design practices.</p></div><div><h3>Objectives</h3><p>We investigated the general DH design processes, challenges, and corresponding strategies that can improve the digital patient experience (PEx).</p></div><div><h3>Methods</h3><p>A semi-structured interview study with 24 design professionals. All audio recordings were transcribed, deidentified, grammatically corrected, and imported into ATLAS.ti for data analysis. Three coders participated in data coding following the thematic analysis approach.</p></div><div><h3>Results</h3><p>We identified eight DH design stages and grouped them into four phases: preparation, problem-thinking, problem-solving, and implementation. The analysis presented twelve design challenges associated with contextual, practical, managerial, and commercial aspects that can hinder the design process. We identified eight common strategies used by respondents to tackle these challenges.</p></div><div><h3>Conclusions</h3><p>We propose a Digital Health Design (DHD) framework to improve the digital PEx. It provides an overview of design deliverables, activities, stakeholders, challenges, and corresponding strategies for each design stage.</p></div>","PeriodicalId":55502,"journal":{"name":"Applied Ergonomics","volume":"119 ","pages":"Article 104289"},"PeriodicalIF":3.1000,"publicationDate":"2024-04-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S0003687024000668/pdfft?md5=aa52ee8dfdb1e8e0a3f70d342fef1cc9&pid=1-s2.0-S0003687024000668-main.pdf","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Applied Ergonomics","FirstCategoryId":"5","ListUrlMain":"https://www.sciencedirect.com/science/article/pii/S0003687024000668","RegionNum":2,"RegionCategory":"工程技术","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q2","JCRName":"ENGINEERING, INDUSTRIAL","Score":null,"Total":0}

引用次数: 0

Abstract

Background

Digital health (DH) brings considerable benefits, but it comes with potential risks. Human Factors (HF) play a critical role in providing high-quality and acceptable DH solutions. Consultation with designers is crucial for reflecting on and improving current DH design practices.

Objectives

We investigated the general DH design processes, challenges, and corresponding strategies that can improve the digital patient experience (PEx).

Methods

A semi-structured interview study with 24 design professionals. All audio recordings were transcribed, deidentified, grammatically corrected, and imported into ATLAS.ti for data analysis. Three coders participated in data coding following the thematic analysis approach.

Results

We identified eight DH design stages and grouped them into four phases: preparation, problem-thinking, problem-solving, and implementation. The analysis presented twelve design challenges associated with contextual, practical, managerial, and commercial aspects that can hinder the design process. We identified eight common strategies used by respondents to tackle these challenges.

Conclusions

We propose a Digital Health Design (DHD) framework to improve the digital PEx. It provides an overview of design deliverables, activities, stakeholders, challenges, and corresponding strategies for each design stage.

查看原文

微信好友朋友圈 QQ好友复制链接

本刊更多论文

设计数字化患者体验：数字医疗设计框架

背景数字医疗（Digital Health，DH）带来了可观的效益，但也伴随着潜在的风险。人为因素（HF）在提供高质量和可接受的数字保健解决方案方面发挥着至关重要的作用。与设计者的协商对于反思和改进当前的数字医疗设计实践至关重要。我们调查了一般的数字医疗设计流程、挑战以及能够改善数字患者体验（PEx）的相应策略。对所有录音进行转录、去标识、语法校正，并导入 ATLAS.ti 进行数据分析。结果我们确定了八个设计阶段，并将其分为四个阶段：准备阶段、问题思考阶段、问题解决阶段和实施阶段。分析提出了 12 项设计挑战，这些挑战与环境、实践、管理和商业方面有关，可能会阻碍设计过程。结论我们提出了一个数字医疗设计（DHD）框架，以改进数字 PEx。该框架概述了每个设计阶段的设计交付物、活动、利益相关者、挑战以及相应的策略。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

求助全文

约1分钟内获得全文去求助

来源期刊

Applied Ergonomics 工程技术-工程：工业

CiteScore

7.50

自引率

9.40%

发文量

248

审稿时长

53 days

期刊介绍： Applied Ergonomics is aimed at ergonomists and all those interested in applying ergonomics/human factors in the design, planning and management of technical and social systems at work or leisure. Readership is truly international with subscribers in over 50 countries. Professionals for whom Applied Ergonomics is of interest include: ergonomists, designers, industrial engineers, health and safety specialists, systems engineers, design engineers, organizational psychologists, occupational health specialists and human-computer interaction specialists.