{"title":"Service quality gap in Ethiopia: expected and perceived services in the public sector","authors":"Berihu Asgele Siyum","doi":"10.1080/23311886.2024.2359269","DOIUrl":null,"url":null,"abstract":"The SERVQUAL model is a commonly used tool for evaluating service quality in public and private sector organizations. It was applied to evaluate the quality of service in the public sector in Ethio...","PeriodicalId":10511,"journal":{"name":"Cogent Social Sciences","volume":"72 1","pages":""},"PeriodicalIF":1.3000,"publicationDate":"2024-05-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Cogent Social Sciences","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1080/23311886.2024.2359269","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q2","JCRName":"SOCIAL SCIENCES, INTERDISCIPLINARY","Score":null,"Total":0}
引用次数: 0
Abstract
The SERVQUAL model is a commonly used tool for evaluating service quality in public and private sector organizations. It was applied to evaluate the quality of service in the public sector in Ethio...
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