{"title":"An AI-enabled Approach to Experience Blueprinting: Co-creating healthcare experience journeys with AI","authors":"Suhaib Aslam, Sander Bogers","doi":"10.30819/touchpoint.15-1.09","DOIUrl":null,"url":null,"abstract":"\n As we navigate complex service landscapes, how might we harness the power of generative AI to enhance the experience blueprinting process? Our explorations delve into the potential of AI in co-creating detailed, context-aware journeys – offering a fresh perspective on integrating AI with service design.\n\n","PeriodicalId":498000,"journal":{"name":"Touchpoint","volume":"22 1","pages":""},"PeriodicalIF":0.0000,"publicationDate":"2024-06-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Touchpoint","FirstCategoryId":"0","ListUrlMain":"https://doi.org/10.30819/touchpoint.15-1.09","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
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Abstract
As we navigate complex service landscapes, how might we harness the power of generative AI to enhance the experience blueprinting process? Our explorations delve into the potential of AI in co-creating detailed, context-aware journeys – offering a fresh perspective on integrating AI with service design.
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