Mapping organizational justice in tourism, hospitality, and events literature: An in-depth scoping review

Abstract

In the tourism, hospitality, and events industry, organizational justice plays a crucial role in shaping key job outcomes such as organizational commitment, trust, job performance, innovation, and organizational citizenship behaviors. This exhaustive scoping review not only clarifies existing knowledge but also identifies gaps and outlines future research directions, providing a comprehensive roadmap for advancing organizational justice research and practice within these sectors. The results of this review highlight the significance of procedural and distributive justice dimensions, advocate for the integration of diverse leadership styles, stress the importance of empirical exploration, promote cross-cultural research, and endorse the use of qualitative methodologies. By delving into nuanced variables, this review enhances our understanding of the implications and applications of organizational justice in the tourism, hospitality, and events industries.