Leader–Member Exchange and Service-Oriented Organizational Citizenship Behavior: A Mediation-Moderation Model of Employee Envy and Psychological Empowerment Among Hotel Frontline Employees
Weng Marc Lim, Arun Aggarwal, Varsha Singh, Ram Gopal
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Abstract
Leader–member exchange (LMX) is critical to service-oriented organizational citizenship behavior (SOOCB). This research investigates a mediation–moderation model theorizing the influence of employe...
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The International Journal of Hospitality & Tourism Administration is an applied, internationally oriented hospitality and tourism management journal designed to help practitioners and researchers stay abreast of the latest developments in the field as well as facilitate the exchange of ideas. The journal addresses critical competency areas that will help practitioners be successful in this growing field now and into the future. An exciting and challenging international forum, the journal reflects current happenings and trends in the industry.
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