Psychological empowerment and employee resilience in travel agencies and hotels

IF 7.3 2区管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM Tourism Review Pub Date : 2024-07-30 DOI:10.1108/tr-03-2024-0208

Ahmed Abdulaziz Alshiha, Sultan Mohammed Alkhozaim, Emad Mohammed Alnasser, Hazem Ahmed Khairy, Bassam Samir Al-Romeedy

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Abstract

Purpose

Responding to the need for exploration of psychological predictors influencing innovation, this study aims to examine the impact of psychological ownership (PO) in employee innovation behavior (EIB) with a focus on psychological empowerment (PE) and employee resilience (ER) as mediators.

Design/methodology/approach

Data was collected from full-time employees working in travel agencies and five-star hotels in Egypt. A Partial Least Squares Structural Equation Modeling analysis was performed on 409 valid responses.

Findings

The findings of this study revealed PO has a positive effect on EIB. Such relationship is partially mediated by PE and ER.

Originality/value

Theoretically, this study offers valuable insights into the underlying mechanisms that elucidate how PO influences employees' innovation behavior and resilience, while aligning with the principles of self-determination theory.

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旅行社和酒店的心理赋权与员工复原力

目的为了满足探索影响创新的心理预测因素的需要，本研究旨在探讨心理所有权（PO）对员工创新行为（EIB）的影响，重点关注作为中介因素的心理授权（PE）和员工抗压能力（ER）。对 409 份有效答卷进行了偏最小二乘法结构方程建模分析。原创性/价值从理论上讲，本研究为阐明 PO 如何影响员工创新行为和应变能力的内在机制提供了有价值的见解，同时也符合自我决定理论的原则。

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来源期刊

Tourism Review HOSPITALITY, LEISURE, SPORT & TOURISM-

CiteScore

15.10

自引率

10.30%

发文量

期刊介绍： Tourism Review (TR) holds the distinction of being the longest-established journal focused on tourism issues, pioneering cutting-edge research since 1947. Our mission is to deepen the comprehension of tourism and elevate the impact and significance of tourism research on global society. TR publishes a wide spectrum of contributions including research papers, systematic literature reviews (state of the art), short interventions (perspective papers), and research innovations (cutting edge), fostering continuous advancement in the field.