Analysis of the Effect of Emotional Intelligence and Workload on Employee Performance through Job Satisfaction at PT. Telkom Indonesia Regional 1 Sumatera

International Journal of Research and Review Pub Date : 2024-07-16 DOI:10.52403/ijrr.20240720

Muhammad Haris, P. Ginting, Y. Absah

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Abstract

The aim of this research is to analyze effect of emotional intelligence and workload on employee performance through job satisfaction at PT. Telkom Indonesia Regional 1 Sumatera. This type of research is quantitative descriptive. The population in this study was 105 employees of PT. Telkom Indonesia Regional 1 Sumatera. All employees were used as samples, which means there were 105 employees of PT. Telkom Indonesia Regional 1 Sumatera is the research sample. The data collection methods used in this research used questionnaires, interviews, and documentation studies. Data analysis and hypothesis testing methods use descriptive statistical analysis and inferential statistics. The research results show that emotional intelligence has a positive and significant effect on job satisfaction at PT. Telkom Indonesia Regional 1 Sumatera. Workload has a positive and significant effect on job satisfaction at PT. Telkom Indonesia Regional 1 Sumatera. Emotional intelligence has a positive and significant effect on employee performance at PT. Telkom Indonesia Regional 1 Sumatera. Workload has a negative and insignificant effect on employee performance at PT. Telkom Indonesia Regional 1 Sumatera. Job satisfaction has a positive and significant effect on employee performance at PT. Telkom Indonesia Regional 1 Sumatera. Emotional intelligence has a positive and significant effect on employee performance through job satisfaction. Workload has a positive and significant effect on employee performance through job satisfaction. Keywords: Emotional Intelligence, Workload, Job Satisfaction, Employee Performance

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通过工作满意度分析情商和工作量对 PT.印度尼西亚电信苏门答腊第 1 地区公司

本研究旨在通过工作满意度分析情商和工作量对 PT.Telkom Indonesia 第 1 苏门答腊区域公司的工作满意度对员工绩效的影响。本研究为定量描述性研究。研究对象为 PT.Telkom Indonesia Regional 1 Sumatera 公司的 105 名员工。所有员工都被用作样本，即 PT.Telkom Indonesia Regional 1 Sumatera 公司的 105 名员工为研究样本。本研究采用的数据收集方法包括问卷调查、访谈和文献研究。数据分析和假设检验方法采用描述性统计分析和推论性统计分析。研究结果表明，情商对 PT.Telkom Indonesia 第 1 苏门答腊区域公司。工作量对 PT.Telkom Indonesia Regional 1 Sumatera公司的工作量对工作满意度有积极而重要的影响。情商对 PT.Telkom Indonesia Regional 1 Sumatera 公司的员工绩效产生了积极而重要的影响。工作量对 PT.Telkom Indonesia Regional 1 Sumatera 公司的员工绩效有负面影响，但不明显。工作满意度对 PT.Telkom Indonesia Regional 1 Sumatera 公司的员工绩效有积极而重要的影响。通过工作满意度，情商对员工绩效有积极而显著的影响。通过工作满意度，工作量对员工绩效有积极而显著的影响：情商工作量工作满意度员工绩效

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International Journal of Research and Review

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