Solving online conflicts by sensing the other. The role of social presence and closeness in improving the effectiveness of online intergroup contact

IF 2.4 2区社会学 Q2 PSYCHOLOGY, SOCIAL International Journal of Intercultural Relations Pub Date : 2024-07-24 DOI:10.1016/j.ijintrel.2024.102036

Chiara Imperato , Tiziana Mancini , Yair Amichai-Hamburger

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Abstract

While intergroup contact in online contexts has been acknowledged as effective in reducing stereotypes, prejudice, and discrimination, i.e. intergroup bias, the underlying processes remain unclear. This study focuses on intersubjective processes and tests perceived social presence and closeness, as a means for strengthening the effects of online intergroup contact on attitudes towards the outgroup member and intergroup bias. We conducted a pre-post multigroup (White and Black) study on 267 participants (females n = 162, 60.7%; M_age = 22.19, SD = 4.90) who chatted online with a fictitious outgroup member (online bot). Multigroup path analysis results showed that, regardless of the participant’s membership in the majority group (White people) or minority group (Black people), social presence and closeness, i.e. intersubjective processes occurring during online intergroup contact, are positively related to attitude toward the outgroup member, but not to intergroup bias, which is positively related to attitude toward the outgroup member. Theoretical implications for the literature on online intergroup contact will be discussed.

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通过感知他人解决在线冲突。社交存在感和亲近感在提高在线群际接触有效性中的作用

虽然在线环境下的群体间接触被认为能有效减少刻板印象、偏见和歧视，即群体间偏见，但其背后的过程仍不清楚。本研究侧重于主体间过程，测试感知到的社会存在和亲近感，以此来加强在线群际接触对外群成员的态度和群际偏见的影响。我们对 267 名参与者（女性 n = 162，占 60.7%；年龄 = 22.19，标准差 = 4.90）进行了一项前-后多组（白人和黑人）研究，他们与一名虚构的外群体成员（在线机器人）进行了在线聊天。多组路径分析结果表明，无论被试属于多数群体（白人）还是少数群体（黑人），社交存在感和亲近感，即在线群际接触过程中发生的主体间过程，都与对外群成员的态度正相关，但与群际偏见无关，而群际偏见与对外群成员的态度正相关。本文将讨论在线群际接触文献的理论意义。

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来源期刊

International Journal of Intercultural Relations Multiple-

CiteScore

4.30

自引率

14.30%

发文量

122

期刊介绍： IJIR is dedicated to advancing knowledge and understanding of theory, practice, and research in intergroup relations. The contents encompass theoretical developments, field-based evaluations of training techniques, empirical discussions of cultural similarities and differences, and critical descriptions of new training approaches. Papers selected for publication in IJIR are judged to increase our understanding of intergroup tensions and harmony. Issue-oriented and cross-discipline discussion is encouraged. The highest priority is given to manuscripts that join theory, practice, and field research design. By theory, we mean conceptual schemes focused on the nature of cultural differences and similarities.