{"title":"Digital Transformation in Healthcare: Optimizing Operations for Sustainable Growth","authors":"M. Rami Bailony M.D., M.S","doi":"10.1016/j.jnma.2024.07.063","DOIUrl":null,"url":null,"abstract":"<div><p>In the dynamic healthcare landscape, digital tools play a pivotal role in elevating medical practices. This talk delves into the integration of Remote Patient Monitoring (RPM), Telehealth, Customer Relationship Management (CRM) systems, ChatGPT and Virtual ancillary staff, therapists, and medical assistants as key components in digitally transforming healthcare operations.</p><p>Illustrating Enara health's digital strategy, the talk also highlights the impact of other leading RPM platforms like Optimize Health, Cadence Solutions, HealthSnap, Athelas, Health Recovery Solutions, Accuhealth, and TimeDoc Health in improving healthcare accessibility. These platforms allow clinics to digitally extend themselves, eliminating geographically associated costs with real-time data tracking and streamlined communication. The shift to digital platforms represents a strategic, cost-saving initiative. Leveraging these tools streamlines operations, automates tasks, and enhances productivity, resulting in substantial operational cost reductions.</p><p>Telehealth emerges as a pivotal solution, providing patients with convenient access to healthcare services from home while reducing providers' physical office space costs. Simultaneously, Virtual Assistant staffing contributes significantly to cost savings for physician business owners by eliminating the need for a physical office presence. Adding therapists to our virtual startup also means patients can receive comprehensive care in one place, minimizing the need for external consultations. Lastly, using ChatGPT can assist physicians by handling tasks suitable for AI solutions, making their workload more manageable.</p><p>The paper advocates for the strategic adoption of these digital solutions to optimize healthcare operations, improve customer satisfaction, and foster sustainable business growth in the evolving healthcare landscape.</p></div>","PeriodicalId":17369,"journal":{"name":"Journal of the National Medical Association","volume":"116 4","pages":"Pages 438-439"},"PeriodicalIF":2.5000,"publicationDate":"2024-08-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Journal of the National Medical Association","FirstCategoryId":"3","ListUrlMain":"https://www.sciencedirect.com/science/article/pii/S0027968424001445","RegionNum":4,"RegionCategory":"医学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q1","JCRName":"MEDICINE, GENERAL & INTERNAL","Score":null,"Total":0}
引用次数: 0
Abstract
In the dynamic healthcare landscape, digital tools play a pivotal role in elevating medical practices. This talk delves into the integration of Remote Patient Monitoring (RPM), Telehealth, Customer Relationship Management (CRM) systems, ChatGPT and Virtual ancillary staff, therapists, and medical assistants as key components in digitally transforming healthcare operations.
Illustrating Enara health's digital strategy, the talk also highlights the impact of other leading RPM platforms like Optimize Health, Cadence Solutions, HealthSnap, Athelas, Health Recovery Solutions, Accuhealth, and TimeDoc Health in improving healthcare accessibility. These platforms allow clinics to digitally extend themselves, eliminating geographically associated costs with real-time data tracking and streamlined communication. The shift to digital platforms represents a strategic, cost-saving initiative. Leveraging these tools streamlines operations, automates tasks, and enhances productivity, resulting in substantial operational cost reductions.
Telehealth emerges as a pivotal solution, providing patients with convenient access to healthcare services from home while reducing providers' physical office space costs. Simultaneously, Virtual Assistant staffing contributes significantly to cost savings for physician business owners by eliminating the need for a physical office presence. Adding therapists to our virtual startup also means patients can receive comprehensive care in one place, minimizing the need for external consultations. Lastly, using ChatGPT can assist physicians by handling tasks suitable for AI solutions, making their workload more manageable.
The paper advocates for the strategic adoption of these digital solutions to optimize healthcare operations, improve customer satisfaction, and foster sustainable business growth in the evolving healthcare landscape.
期刊介绍：
Journal of the National Medical Association, the official journal of the National Medical Association, is a peer-reviewed publication whose purpose is to address medical care disparities of persons of African descent.
The Journal of the National Medical Association is focused on specialized clinical research activities related to the health problems of African Americans and other minority groups. Special emphasis is placed on the application of medical science to improve the healthcare of underserved populations both in the United States and abroad. The Journal has the following objectives: (1) to expand the base of original peer-reviewed literature and the quality of that research on the topic of minority health; (2) to provide greater dissemination of this research; (3) to offer appropriate and timely recognition of the significant contributions of physicians who serve these populations; and (4) to promote engagement by member and non-member physicians in the overall goals and objectives of the National Medical Association.
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