A comprehensive review of the literature on continuous improvement approaches in food services management

IF 9.9 1区管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM International Journal of Hospitality Management Pub Date : 2024-09-13 DOI:10.1016/j.ijhm.2024.103916

Célia Monteiro , Ada Rocha , Vera Miguéis , Cláudia Afonso

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Abstract

Continuous improvement (CI) have been recognised as one of the most effective ways to improve organisational performance. However, there is a lack of research on this topic from a food service perspective. Thus, the aim of this work is to explore the adoption of CI-focused methodologies in food services and to understand how they contribute to improving the performance of these services. Critical success factors and barriers to the implementation of CI are also analysed. This systematic review was conducted using the PRISMA methodology and a total of 43 studies were included in the analysis. This review shows that CI is effective in improving operations and performance, as well as increasing stakeholder satisfaction in the food service sector. Additionally, the review reveals that CI-focused tools are mainly used in problem identification, waste identification, planning, operations, and logistics. Human-related issues are the most frequently mentioned when it comes to the factors determining the success or failure of CI in food services.

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关于餐饮管理持续改进方法的文献综述

持续改进（CI）已被公认为是提高组织绩效的最有效方法之一。然而，目前还缺乏从餐饮服务角度对这一主题的研究。因此，这项工作旨在探索餐饮服务业采用以 CI 为重点的方法，并了解这些方法如何有助于提高餐饮服务业的绩效。此外，还分析了成功的关键因素和实施 CI 的障碍。本系统综述采用 PRISMA 方法进行，共有 43 项研究被纳入分析。综述显示，CI 能有效改善餐饮服务业的运营和绩效，并提高利益相关者的满意度。此外，综述还显示，以 CI 为重点的工具主要用于问题识别、废物识别、规划、运营和物流。在决定餐饮服务业 CI 成败的因素中，与人相关的问题最常被提及。

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来源期刊

International Journal of Hospitality Management HOSPITALITY, LEISURE, SPORT & TOURISM-

CiteScore

21.20

自引率

9.40%

发文量

218

审稿时长

85 days

期刊介绍： The International Journal of Hospitality Management serves as a platform for discussing significant trends and advancements in various disciplines related to the hospitality industry. The publication covers a wide range of topics, including human resources management, consumer behavior and marketing, business forecasting and applied economics, operational management, strategic management, financial management, planning and design, information technology and e-commerce, training and development, technological developments, and national and international legislation. In addition to covering these topics, the journal features research papers, state-of-the-art reviews, and analyses of business practices within the hospitality industry. It aims to provide readers with valuable insights and knowledge in order to advance research and improve practices in the field. The journal is also indexed and abstracted in various databases, including the Journal of Travel Research, PIRA, Academic Journal Guide, Documentation Touristique, Leisure, Recreation and Tourism Abstracts, Lodging and Restaurant Index, Scopus, CIRET, and the Social Sciences Citation Index. This ensures that the journal's content is widely accessible and discoverable by researchers and practitioners in the hospitality field.