Algorithmic management in the gig economy: A systematic review and research integration

IF 6.2 2区管理学 Q1 BUSINESS Journal of Organizational Behavior Pub Date : 2024-09-06 DOI:10.1002/job.2831

Imran Kadolkar, Sven Kepes, Mahesh Subramony

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Abstract

SummaryRapid growth in the gig economy has been facilitated by the increased use of algorithmic management (AM) in online platforms (OPs) coordinating gig work. There has been a concomitant increase in scholarship related to AM across scientific domains (e.g., computer science, engineering, operations management, management, sociology, and law). However, this literature is fragmented with scholars disagreeing on the conceptualization and measurement of AM, as well as a lack of consensus on the dimensions of AM influencing various gig worker‐related outcomes, the mechanisms through which these influences are exerted, and the relevant boundary conditions. To address these issues, we systematically reviewed the academic literature across scientific disciplines related to the AM of gig workers using natural language processing (NLP)‐based topic modeling. Our analysis yielded 12 topics, which we integrate using an input‐process‐output (IPO) framework to illustrate differing effects of AM on worker‐related outcomes. Based on our findings, we provide a comprehensive definition of AM, including its key dimensions, and highlight main mediating pathways through which the individual dimensions of AM impact various gig worker‐related outcomes. Finally, we provide a roadmap for future research on AM in the gig economy (GE) using an organizational behavior lens.

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打工经济中的算法管理：系统回顾与研究整合

摘要在线平台（OPs）中越来越多地使用算法管理（AM）来协调临时工作，促进了临时工经济的快速增长。与此同时，各科学领域（如计算机科学、工程学、运营管理、管理学、社会学和法学）与算法管理相关的学术研究也在增加。然而，这些文献支离破碎，学者们对AM的概念化和测量方法存在分歧，对AM影响各种临时工相关结果的维度、这些影响的作用机制以及相关的边界条件也缺乏共识。为了解决这些问题，我们采用基于自然语言处理（NLP）的主题建模方法，系统地查阅了与临时工调控相关的各学科学术文献。我们的分析得出了 12 个主题，并利用输入-过程-输出（IPO）框架对这些主题进行了整合，以说明 AM 对工人相关结果的不同影响。基于我们的研究结果，我们提供了一个关于 AM 的全面定义，包括其关键维度，并强调了 AM 的各个维度影响各种演出工人相关结果的主要中介途径。最后，我们从组织行为学的视角，为未来有关 "临时工经济"（GE）中 "临时工 "的研究提供了路线图。

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来源期刊

Journal of Organizational Behavior Multiple-

CiteScore

10.50

自引率

5.90%

发文量

期刊介绍： The Journal of Organizational Behavior aims to publish empirical reports and theoretical reviews of research in the field of organizational behavior, wherever in the world that work is conducted. The journal will focus on research and theory in all topics associated with organizational behavior within and across individual, group and organizational levels of analysis, including: -At the individual level: personality, perception, beliefs, attitudes, values, motivation, career behavior, stress, emotions, judgment, and commitment. -At the group level: size, composition, structure, leadership, power, group affect, and politics. -At the organizational level: structure, change, goal-setting, creativity, and human resource management policies and practices. -Across levels: decision-making, performance, job satisfaction, turnover and absenteeism, diversity, careers and career development, equal opportunities, work-life balance, identification, organizational culture and climate, inter-organizational processes, and multi-national and cross-national issues. -Research methodologies in studies of organizational behavior.