Discovery of smart hotels’ competitiveness based on online reviews

IF 9.9 1区管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM International Journal of Hospitality Management Pub Date : 2024-09-23 DOI:10.1016/j.ijhm.2024.103926

Baobao Song , Haiyang Xia , Rob Law , Birgit Muskat , Gang Li

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Abstract

The rapid expansion of smart hotels in recent years has aroused researchers' interest in their competitiveness. While previous research has identified factors influencing the competitiveness of smart hotels, little effort has been devoted to understanding the specific competitive strengths and weaknesses of individual smart hotels. This study addresses the research gap by proposing a novel artificial intelligence framework that analyzes the competitive strengths and weaknesses of smart hotels based on online review data. The framework employs aspect-level sentiment analysis, outlying aspect mining, and theory of lodging to identify detailed competitive strengths and weaknesses of smart hotels from different perspectives. The effectiveness of the proposed framework is demonstrated through a case study of major smart hotels worldwide. The results extend the theory of lodging by incorporating new factors related to smart hotels and provide valuable insights that can help smart hotel practitioners develop strategies to enhance competitiveness at the firm, brand, and market levels.

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根据在线评论发现智能酒店的竞争力

近年来，智能酒店的迅速发展引起了研究人员对其竞争力的兴趣。虽然以往的研究已经发现了影响智能酒店竞争力的因素，但很少有人致力于了解单个智能酒店的具体竞争优势和劣势。本研究针对这一研究空白，提出了一种基于在线评论数据分析智能酒店竞争优劣势的新型人工智能框架。该框架采用了方面级情感分析、离题方面挖掘和住宿理论，从不同角度详细识别了智能酒店的竞争优势和劣势。通过对全球主要智能酒店的案例研究，证明了所提框架的有效性。研究结果扩展了住宿理论，纳入了与智能酒店相关的新因素，并提供了有价值的见解，可帮助智能酒店从业者制定战略，以增强企业、品牌和市场层面的竞争力。

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来源期刊

International Journal of Hospitality Management HOSPITALITY, LEISURE, SPORT & TOURISM-

CiteScore

21.20

自引率

9.40%

发文量

218

审稿时长

85 days

期刊介绍： The International Journal of Hospitality Management serves as a platform for discussing significant trends and advancements in various disciplines related to the hospitality industry. The publication covers a wide range of topics, including human resources management, consumer behavior and marketing, business forecasting and applied economics, operational management, strategic management, financial management, planning and design, information technology and e-commerce, training and development, technological developments, and national and international legislation. In addition to covering these topics, the journal features research papers, state-of-the-art reviews, and analyses of business practices within the hospitality industry. It aims to provide readers with valuable insights and knowledge in order to advance research and improve practices in the field. The journal is also indexed and abstracted in various databases, including the Journal of Travel Research, PIRA, Academic Journal Guide, Documentation Touristique, Leisure, Recreation and Tourism Abstracts, Lodging and Restaurant Index, Scopus, CIRET, and the Social Sciences Citation Index. This ensures that the journal's content is widely accessible and discoverable by researchers and practitioners in the hospitality field.