Does artificial intelligence (AI) awareness affect employees in giving a voice to their organization? A cross-level model

IF 9.9 1区管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM International Journal of Hospitality Management Pub Date : 2024-10-01 DOI:10.1016/j.ijhm.2024.103947

Qingjin Lin , Lyuqi He

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Abstract

The emergence of AI has significantly influenced employees within the hospitality sector, and this impact has been a highly debated topic. Utilizing the framework provided by the conservation of resources theory (COR theory), this research constructed a three-pathway approach to elucidate the role of AI awareness on voice behavior. Utilizing 319 hotel employees from four first-tier cities (Beijing, Shanghai, Guangzhou, and Shenzhen) in China as study participants, the results indicated that (1) AI awareness promoted employees' voice behavior; (2) learning orientation and supervisor-subordinate guanxi (SSG) acted as mediating variables between AI awareness and voice behavior; and (3) when the perceived organizational support (POS) level is high, the direct and indirect effects (via learning orientation) of AI awareness on voice behavior were stronger, nevertheless, in this case, the effect of AI awareness on voice behavior via SSG was poor. This paper offers valuable insights and guides future research.

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人工智能（AI）意识是否会影响员工为组织发声？跨层次模型

人工智能的出现对酒店业的员工产生了重大影响，而这种影响一直是备受争议的话题。本研究利用资源保护理论（COR理论）提供的框架，构建了三条途径来阐明人工智能意识对语音行为的影响。研究以来自中国四个一线城市（北京、上海、广州和深圳）的 319 名酒店员工为研究对象，结果表明：（1）人工智能意识促进了员工的发声行为；（2）学习导向和上下级关系（SSG）是人工智能意识与发声行为之间的中介变量；（3）当员工感知到组织对其发声行为的影响时，员工的发声行为就会受到影响；（4）当员工感知到组织对其发声行为的影响时，员工的发声行为就会受到影响；(3) 当感知组织支持（POS）水平较高时，人工智能意识对发声行为的直接和间接影响（通过学习导向）更强，但在这种情况下，人工智能意识通过SSG对发声行为的影响较差。本文为今后的研究提供了宝贵的见解和指导。

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来源期刊

International Journal of Hospitality Management HOSPITALITY, LEISURE, SPORT & TOURISM-

CiteScore

21.20

自引率

9.40%

发文量

218

审稿时长

85 days

期刊介绍： The International Journal of Hospitality Management serves as a platform for discussing significant trends and advancements in various disciplines related to the hospitality industry. The publication covers a wide range of topics, including human resources management, consumer behavior and marketing, business forecasting and applied economics, operational management, strategic management, financial management, planning and design, information technology and e-commerce, training and development, technological developments, and national and international legislation. In addition to covering these topics, the journal features research papers, state-of-the-art reviews, and analyses of business practices within the hospitality industry. It aims to provide readers with valuable insights and knowledge in order to advance research and improve practices in the field. The journal is also indexed and abstracted in various databases, including the Journal of Travel Research, PIRA, Academic Journal Guide, Documentation Touristique, Leisure, Recreation and Tourism Abstracts, Lodging and Restaurant Index, Scopus, CIRET, and the Social Sciences Citation Index. This ensures that the journal's content is widely accessible and discoverable by researchers and practitioners in the hospitality field.