Simulation modeling of passengers flow at airport terminals to reduce delay and enhance level of service

IF 2.4 Q3 TRANSPORTATION Case Studies on Transport Policy Pub Date : 2024-10-29 DOI:10.1016/j.cstp.2024.101312
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Abstract

Passenger delays are considered as global issues that influence the overall efficiency of an airport and competitiveness as well as restricting terminal developments. This paper studied Kuwait International Airport Terminal 4 (T4); a new expansion of the old airport. This study mainly aims to analyze the influence of the design on passenger flow in T4 and how it affected the capacity in addition to obtain a path for the passenger movement from the terminal entrance until they reach the gate of the aircraft and vice versa through CAST simulation model. The effect of the T4 design on the overall efficiency was found, the current flow conditions were analyzed and compared with the required Level of Service (LOS) and several developments and expansions were suggested. Passengers flow was studied to improve passenger experience, increase operational efficiencies, maximize retail revenues and increase security effectiveness. It was indicated that customs and security facilities require expansion in areas during peak hours to maintain a high level of performance. However, the check in premium showed the minimum gap between queue capacity and the declared queuing size indicating the high level of service in this area. The results revealed that immigration queueing requires expansion. Moreover, queuing area provision indicates no capacity issues to cope with maximum queue size. The provision of immigration counters according showed no adequate queuing space to cope with MQS. It is recommended to increase the number of economy check-in counters.
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机场航站楼客流仿真建模,以减少延误并提高服务水平
旅客延误被认为是影响机场整体效率和竞争力以及限制航站楼发展的全球性问题。本文研究的是科威特国际机场 4 号航站楼(T4),它是老机场的新扩建部分。本研究的主要目的是分析 T4 航站楼的设计对客流的影响,以及如何影响其容量,此外还通过 CAST 仿真模型获得乘客从航站楼入口到飞机登机口的移动路径,反之亦然。研究发现了 T4 航站楼设计对整体效率的影响,分析了当前的客流状况,并将其与要求的服务水平(LOS)进行了比较,同时提出了若干发展和扩建建议。对客流进行了研究,以改善乘客体验、提高运营效率、最大限度地增加零售收入并提高安检效率。研究表明,海关和安检设施需要在高峰时段进行扩建,以保持较高的服务水平。然而,值机手续费显示排队能力与申报排队人数之间的差距最小,表明该区域的服务水平较高。结果显示,出入境排队区需要扩建。此外,排队区的提供情况表明在应对最大排队人数方面没有能力问题。出入境柜台的设置显示没有足够的排队空间来应对最大排队人数。建议增加经济舱值机柜台的数量。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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来源期刊
CiteScore
5.00
自引率
12.00%
发文量
222
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