The moderating role of employment contract in the relationship between technology overload and employee silence

Abstract

This study examines whether emotional exhaustion mediates the effect of technology overload on two types of employee silence: defensive and acquiescent. We also examine whether employment contracts (part-time/full-time) interact with technology overload to influence emotional exhaustion and subsequently the two types of employee silence. Based on data collected from 210 employees working in different organizations, the results indicate that technology overload is positively associated with employee silence (defensive and acquiescent) and that emotional exhaustion mediates this direct effect. However, the effects of technology overload are less pronounced for part-time employees than for full-time employees.