Natural intelligence in autonomous vehicles: Redefining the path to human-centric adoption

IF 13.1 1区 管理学 Q1 BUSINESS Journal of Retailing and Consumer Services Pub Date : 2025-05-01 Epub Date: 2024-12-16 DOI:10.1016/j.jretconser.2024.104195
Lakshmi Ganesh Banda , Shalini Chandra
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Abstract

The adoption of autonomous vehicles (AVs) has the potential to transform the transportation landscape, offering significant benefits, such as enhanced safety, reduced traffic congestion and greater accessibility. However, achieving widespread acceptance of AVs presents a formidable challenge, primarily due to concerns surrounding trust, ethics and the perceived reliability of these systems. This research underscores the necessity of human-centred design principles in AV development, emphasising the integration of intuitive and cognitive features that closely mimic human decision-making processes. By embedding emotional intelligence, ethical considerations and transparent communication mechanisms into AV technologies, developers can bridge the gap between human expectations and machine behaviour, enhancing user experience and fostering a sense of security and reliability.
The study employs a mixed-methods approach, combining qualitative methods, such as encoding and thematic analysis of user interviews, with quantitative data analysis to identify trends and patterns across diverse demographic and geographic contexts. enables an in-depth exploration of user perceptions and the identification of critical factors influencing AV adoption. By evaluating these perspectives, the study aims to uncover how natural intelligence can bridge the gap between technological innovation and human acceptance. The findings are anticipated to provide valuable insights into the design and implementation of AV systems that resonate with users on both cognitive and emotional levels, ultimately facilitating a smoother transition to autonomous transportation. Furthermore, ongoing collaboration between technology developers, regulatory bodies, and end-users will be essential in creating robust frameworks that ensure AV systems operate safely and ethically, paving the way for their widespread adoption.
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自动驾驶汽车中的自然智能:重新定义以人为中心的采用路径
自动驾驶汽车(AVs)的采用有可能改变交通运输格局,提供显著的好处,如提高安全性,减少交通拥堵和更大的可达性。然而,实现自动驾驶汽车的广泛接受是一项艰巨的挑战,主要是由于对这些系统的信任、道德和感知可靠性的担忧。这项研究强调了在自动驾驶汽车开发中以人为本的设计原则的必要性,强调了直觉和认知特征的整合,这些特征密切模仿了人类的决策过程。通过在自动驾驶技术中嵌入情商、伦理考虑和透明的沟通机制,开发人员可以弥合人类期望和机器行为之间的差距,增强用户体验,培养安全感和可靠性。该研究采用混合方法,将定性方法(如编码和用户访谈的主题分析)与定量数据分析相结合,以确定不同人口和地理背景下的趋势和模式。能够深入探索用户感知并识别影响自动驾驶采用的关键因素。通过评估这些观点,该研究旨在揭示自然智能如何弥合技术创新与人类接受度之间的差距。研究结果有望为自动驾驶系统的设计和实施提供有价值的见解,从而在认知和情感层面上与用户产生共鸣,最终促进向自动驾驶交通的平稳过渡。此外,技术开发人员、监管机构和最终用户之间的持续合作对于创建确保自动驾驶系统安全和合乎道德运行的强大框架至关重要,为自动驾驶系统的广泛采用铺平了道路。
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来源期刊
CiteScore
20.40
自引率
14.40%
发文量
340
审稿时长
20 days
期刊介绍: The Journal of Retailing and Consumer Services is a prominent publication that serves as a platform for international and interdisciplinary research and discussions in the constantly evolving fields of retailing and services studies. With a specific emphasis on consumer behavior and policy and managerial decisions, the journal aims to foster contributions from academics encompassing diverse disciplines. The primary areas covered by the journal are: Retailing and the sale of goods The provision of consumer services, including transportation, tourism, and leisure.
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