Measuring Quality Impact of eGovernment Technologies to the Public Health Sector.

Abstract

This study looks at the available measurement tools of the quality impact of electronic systems and new technologies of e-government to the public health sector. The procedure for gathering data for this study includes the collection of existing information, theories, and best practices linked to electronic systems and innovative technologies in e-government. The results highlight that we have several approaches of measurement of attributes and quality of provided e-services with various indicators, tools for public trust and satisfaction but we don't have real estimation of the total quality impact for the users and also there is lack of the cost benefit analysis of e-government services.