{"title":"Pharmacy information systems: the experience and user satisfaction within a chain of Dutch pharmacies.","authors":"Ronald Batenburg, Ellert Van den Broek","doi":"10.1504/IJEH.2008.019788","DOIUrl":null,"url":null,"abstract":"<p><p>This paper proposes two models for evaluating Pharmacy Information Systems (PIS) on their user satisfaction, thereby exploring one of the major requirements in designing PIS for pharmacy networks. The first model is developed to measure pharmacies' satisfaction with their PIS and the second model is developed to specify the determinants of PIS satisfaction. Both models were validated by data from 142 members of a Dutch pharmacy chain. Based on the user satisfaction model, the explanatory model showed that Information Technology (IT) experience and knowledge are the most important drivers for pharmacies' PIS satisfaction. The implications for the evolution of PIS in pharmacy chains are discussed.</p>","PeriodicalId":39775,"journal":{"name":"International Journal of Electronic Healthcare","volume":"4 2","pages":"119-31"},"PeriodicalIF":0.0000,"publicationDate":"2008-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1504/IJEH.2008.019788","citationCount":"27","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"International Journal of Electronic Healthcare","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1504/IJEH.2008.019788","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q4","JCRName":"Medicine","Score":null,"Total":0}
引用次数: 27
Abstract
This paper proposes two models for evaluating Pharmacy Information Systems (PIS) on their user satisfaction, thereby exploring one of the major requirements in designing PIS for pharmacy networks. The first model is developed to measure pharmacies' satisfaction with their PIS and the second model is developed to specify the determinants of PIS satisfaction. Both models were validated by data from 142 members of a Dutch pharmacy chain. Based on the user satisfaction model, the explanatory model showed that Information Technology (IT) experience and knowledge are the most important drivers for pharmacies' PIS satisfaction. The implications for the evolution of PIS in pharmacy chains are discussed.
期刊介绍：
The IJEH is an authoritative, fully-refereed international journal which presents current practice and research in the area of e-healthcare. It is dedicated to design, development, management, implementation, technology, and application issues in e-healthcare.
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