PC-based note taking in patient-centred diagnostic interviews: a thematic analysis of patient opinion elicited using a pilot survey instrument.

Abstract

BACKGROUND Computers are used increasingly in patient-clinician consultations. There is the potential for PC use to have an effect on the communication process. OBJECTIVE The aim of this preliminary study was to investigate patient opinion regarding the use of PC-based note taking during diagnostic vestibular assessments. METHOD We gave a simple four-item questionnaire to 100 consecutive patients attending for vestibular assessment at a secondary referral level primary care trust audiology service. Written responses to two of the questionnaire items were subject to an inductive thematic analysis. RESULTS The questionnaire was acceptable to patients, none refused to complete it. Dominant themes identified suggest that patients do perceive consistent positive benefits from the use of PC-based note taking. CONCLUSION This pilot study's short survey instrument is usable and may provide insights into patients' perceptions of computer use in a clinical setting.