Conocimiento del personal de salud de una clínica en Bogotá acerca del Sistema Obligatorio de Garantía de Calidad de la Atención de Salud

Abstract

This research examines the regulations established in Decree 1011 of 2006 in Colombia, which allowed the creation of the standards of the Mandatory Quality Assurance System in Health Care (SOGCS, for its acronym in Spanish). Objective: To evaluate the knowledge of the personnel of the “N” clinic about SOGCS. Materials and methods: A descriptive and evaluative methodology was applied to assess the degree of knowledge of the personnel working at the clinic about these regulations. The sample consisted of 341 randomly selected staff members from all areas of the clinic, who were surveyed for this study. Results: It was possible to demonstrate a lack of awareness about the generalities of Decree 1011 of 2006; the study evidenced, however, that the surveyed personnel know about the normative standards, given that the institution is in the process of qualification and continuously trains its staff. Conclusion: Although the degree of knowledge about SOGCS is good, it is necessary to strengthen the training process of the personnel to improve their specific knowledge about Decree 1011 of 2006.