Colaboração com clientes e inovação aberta no desenvolvimento àgil de software: uma revisão sistemática de literatura

Abstract

This research investigates the interfaces between the themes customer collaboration, open innovation, technological development and agile development in the international scientific literature. A systematic review of articles available in EBSCO, Scopus and Web of Science bases, published between 2014-2019, was carried out. After applying filters, a portfolio of 58 articles related to the theme was found, which formed the basis for a bibliometric research. It has been found that most research has studied collaboration with clients in the context of goods/  product development. From 58 articles that addressed collaboration with customers, 31 were identified in the context of the development of new goods/products, 15 in the software, 3 in the goods/products and services and 1 in the goods/products and software. With regard to software development, collaboration with clients has been further explored associated with agile methodologies theme. It has been identified 13 articles applied to software development with the theme of agile methodologies.