{"title":"Civility saves lives: explaining why behaviour matters","authors":"Helen Silver-MacMahon","doi":"10.1002/inpr.374","DOIUrl":null,"url":null,"abstract":"<p>In its simplest form, civility is about how we treat each other. In high-pressure, ultra-dynamic workplaces, such as medical and veterinary healthcare, behaviours such as incivility can become commonplace. This article outlines the impact of incivility on colleagues, clients and patients, and explains how people may respond to this type of behaviour. It also discusses how best to address incivility in practice and offers tips on creating a supportive environment.</p>","PeriodicalId":54994,"journal":{"name":"in Practice","volume":null,"pages":null},"PeriodicalIF":0.3000,"publicationDate":"2023-11-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"in Practice","FirstCategoryId":"97","ListUrlMain":"https://onlinelibrary.wiley.com/doi/10.1002/inpr.374","RegionNum":4,"RegionCategory":"农林科学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q4","JCRName":"VETERINARY SCIENCES","Score":null,"Total":0}
引用次数: 0
Abstract
In its simplest form, civility is about how we treat each other. In high-pressure, ultra-dynamic workplaces, such as medical and veterinary healthcare, behaviours such as incivility can become commonplace. This article outlines the impact of incivility on colleagues, clients and patients, and explains how people may respond to this type of behaviour. It also discusses how best to address incivility in practice and offers tips on creating a supportive environment.
期刊介绍：
In Practice is published 10 times a year and provides continuing educational material for veterinary practitioners. It includes clinical articles, written by experts in their field and covering all species, providing a regular update on clinical developments, and articles on veterinary practice management. All articles are peer-reviewed. First published in 1979, it now provides an extensive archive of clinical review articles.
In Practice is produced in conjunction with Vet Record, the official journal of the British Veterinary Association (BVA). It is published on behalf of the BVA by BMJ Group.
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