Redefining Public Services in Academic Libraries

Patrick H. Roth, M. Masters, Cara Cadena
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引用次数: 1

Abstract

Abstract User services are often seen as the public-facing work of a library. Yet, all aspects of a library are to provide service to users, including the back-of-the-house work of technical services or collections departments. When done with a user focus this behind-the-scenes work, while often imperceptible, should be considered a public service. Doing so allows back-of-the-house library staff to view their work more holistically and enables deeper collaboration across teams. By creating a service model where all aspects of the library serve the user, libraries can provide a strong user experience.
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重新定义大学图书馆的公共服务
用户服务通常被视为图书馆面向公众的工作。然而,图书馆的所有方面都是为用户提供服务,包括技术服务或馆藏部门的后台工作。当以用户为中心完成这项幕后工作时,虽然常常难以察觉,但应该被视为一项公共服务。这样做可以让后台的图书馆工作人员更全面地查看他们的工作,并使团队之间的协作更加深入。通过创建一个服务模型,图书馆的所有方面都为用户服务,图书馆可以提供强大的用户体验。
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来源期刊
International Information and Library Review
International Information and Library Review Social Sciences-Library and Information Sciences
CiteScore
2.40
自引率
0.00%
发文量
34
期刊介绍: For more than twenty years, the International Information and Library Review has been welcomed by information scientists, librarians and other scholars and practitioners all over the world for its timely articles on research and development in international and comparative librarianship, information sciences, information policy and information ethics, digital values and digital libraries. Contributions to the journal have come from staff or members of many different international organizations, including the United Nations, UNESCO, IFLA, and INTAMEL, and from library and information scientists in academia, government, industry, and other organizations.
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