The application of operational excellence methodologies in logistics: a systematic review and directions for future research

IF 3.6 4区管理学 Q2 MANAGEMENT Total Quality Management & Business Excellence Pub Date : 2022-05-07 DOI:10.1080/14783363.2022.2071695

Yaifa Trakulsunti, J. Antony, Raja Jayaraman, G. Tortorella

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引用次数: 4

Abstract

This paper systematically reviews the literature around implementing operational excellence methodologies in logistics, to better understand the scope of such initiatives, identify key research gaps and suggest future research directions. Four databases (Web of Science, Scopus, Emerald, Science Direct) were searched to collect relevant articles published from 1996 to 2021. A total of 58 articles met the initial inclusion criteria. These were critically reviewed by authors, resulting in a total of 36 empirical articles for final analysis. The application of operational excellence methodologies in logistics can improve logistics operations, enhance customer satisfaction, reduce lead time and save cost. The challenges encountered during the implementation of operational excellence methodologies include lack of LSS implementation guidelines, insufficient LSS training, lack of management support and resources, and resistance to change. The review highlights that training, management involvement, strategic and visionary leadership, organizational infrastructure and cross-functional teams are the factors leading to the successful implementation This is the first attempt by reviewing the literature to address the research gaps in the use of operational excellence methodologies in the logistics sector. This review is valuable for logistics managers wishing to improve logistics operations in their organizations, improve safety, reduce operational costs and increase customer satisfaction.

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卓越运作方法在物流中的应用:系统回顾及未来研究方向

本文系统地回顾了有关在物流中实施卓越运营方法的文献，以更好地了解此类举措的范围，确定关键研究差距并建议未来的研究方向。检索Web of Science、Scopus、Emerald、Science Direct 4个数据库，收集1996 - 2021年发表的相关文章。共有58篇文章符合最初的纳入标准。这些都经过作者的严格审查，最终得出36篇实证文章。卓越运作方法在物流中的应用可以改善物流运作，提高客户满意度，缩短交货时间和节省成本。在实施卓越运营方法过程中遇到的挑战包括缺乏LSS实施指南、LSS培训不足、缺乏管理支持和资源以及对变革的抵制。这篇综述强调了培训、管理参与、战略和远见领导、组织基础设施和跨职能团队是成功实施的因素。这是通过回顾文献来解决在物流部门使用卓越运营方法方面的研究差距的第一次尝试。这种审查是有价值的物流管理人员希望改善其组织的物流业务，提高安全性，降低运营成本和提高客户满意度。

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来源期刊

Total Quality Management & Business Excellence MANAGEMENT-

CiteScore

8.90

自引率

12.80%

发文量

期刊介绍： Total Quality Management & Business Excellence is an international journal which sets out to stimulate thought and research in all aspects of total quality management and to provide a natural forum for discussion and dissemination of research results. The journal is designed to encourage interest in all matters relating to total quality management and is intended to appeal to both the academic and professional community working in this area. Total Quality Management & Business Excellence is the culture of an organization committed to customer satisfaction through continuous improvement. This culture varies both from one country to another and between different industries, but has certain essential principles which can be implemented to secure greater market share, increased profits and reduced costs. The journal provides up-to-date research, consultancy work and case studies right across the whole field including quality culture, quality strategy, quality systems, tools and techniques of total quality management and the implementation in both the manufacturing and service sectors. No topics relating to total quality management are excluded from consideration in order to develop business excellence.