EXPLORING THE RELATIONSHIP BETWEEN ORGANIZATIONAL SUPPORT AND EMPOYEE OUTCOMES- A CASE OF SERVICE SECTOR

Abstract

The purpose of this research is to analyze significance of the organizational support in managing employees’ job satisfaction, motivation and turnover intention in banking sector of Pakistan. As banking sector of Pakistan is the major contributor towards economic growth and development. Further these variables are analyzed by taking the case of Lahore which is the 2nd largest city of Pakistan based on its contribution toward total population of country. By using simple random sampling technique list of branches were chosen as sample from public and private banks. The data was collected through self-administered structured questionnaire. 400 questionnaires were distributed to top, middle level managers. 360 were received filled. 347 questionnaires were used for the analysis quoting response rate of 87%. Results validate the proposed relationship. The study concluded that the perceived organization support holds value among employees as it is found that in the presence of support, they remain satisfied, motivated and stick to banks.