Defining the architecture for building a unified call center for emergency services

Abstract

This article analyzes the existing types of architectures for building a single call center for emergency services, and also proposes the necessary architecture format for the Unified Duty Dispatch Service. At the same time, the article details the main advantages and disadvantages of the types of architectures for building a single call center for emergency services, which will allow you to choose the best option for short-term and effective implementation the proposed architecture for the Unified Dispatch Service.