Tourism workers' resilience in Siem Reap during COVID-19

IF 4 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM Annals of Tourism Research Empirical Insights Pub Date : 2023-11-01 DOI:10.1016/j.annale.2023.100114

Michele Ford , Soksamphoas Im

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Abstract

This article identifies factors influencing hotel and guesthouse workers' coping strategies during COVID-19 in Cambodia's premier tourist destination, Siem Reap. Drawing on qualitative data including 135 semi-structured interviews conducted between March 2022 and March 2023, we found that individual characteristics, dense community networks and government interventions did strengthen hotel and guesthouse workers' capacity to cope with the economic shock caused by the pandemic. Importantly, however, a series of deeper structural issues – most notably the structure of the labour market, the unevenness of social security coverage and pre-existing debt – greatly undermined their capacity to exercise resilience. As these findings suggest, it is necessary to look beyond individual traits and behaviours, and even community-level structures, if we are to truly understand community resilience.

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2019冠状病毒病期间暹粒旅游工作者的复原力

本文确定了在柬埔寨主要旅游目的地暹粒，影响酒店和宾馆工作人员应对COVID-19策略的因素。利用定性数据，包括在2022年3月至2023年3月期间进行的135次半结构化访谈，我们发现个人特征、密集的社区网络和政府干预确实增强了酒店和宾馆工人应对大流行造成的经济冲击的能力。然而，重要的是，一系列更深层次的结构性问题——最明显的是劳动力市场的结构、社会保障覆盖面的不平衡和预先存在的债务——极大地削弱了它们行使弹性的能力。正如这些发现所表明的那样，如果我们要真正理解社区恢复力，就有必要超越个人特征和行为，甚至是社区层面的结构。

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