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International Journal of Business Ecosystem & Strategy (2687-2293)最新文献

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E-Servicescape analysis and its effect on perceived value and loyalty on e-commerce online shopping sites in Yogyakarta 电子服务逃逸分析及其对日惹电子商务网上购物网站感知价值和忠诚度的影响
Pub Date : 2022-10-09 DOI: 10.36096/ijbes.v4i4.354
Mogot Hermantoro, Albari
The purpose of this study is to explain and analyze the effect of the e-servicescape dimension on perceived value and loyalty to e-commerce sites in Indonesia. The sampling technique used a non-probability sampling technique with a sample of 195 respondents who had shopped at e-commerce more than three times. Data collection is done by spreading the distribution through WhatsApp, Instagram, and Facebook. The research variables consist of aesthetic appeal, layout & functionality, and financial security as independent variables, perceived value as a mediator, and attitude and behavior loyalty variables as dependent variables. The study used AMOS 24 to analyze the data. The results of the study show that the three independent variables are only layout & functionality that have a positive and significant effect on consumers' perceived value perceptions, while the variables of aesthetic appeal and financial security harm perceived value. Furthermore, the perceived value variable has a positive and significant effect on attitude and behavior loyalty as well as attitude loyalty has a significant positive effect on behavioral loyalty. The implication of this research is to add literature and insight for e-commerce players in Indonesia to increase the aesthetic appeal of online stores and financial security so that consumers are loyal in attitude and behavior and that practices that can harm consumers and negatively impact e-commerce players do not occur. Research needs to do further research on the same object but with different results or different objects, such as electronic products or e-commerce bills.
本研究的目的是解释和分析电子服务逃避维度对印尼电子商务网站感知价值和忠诚度的影响。抽样技术采用非概率抽样技术,抽样195名在电子商务上购物三次以上的受访者。数据收集是通过WhatsApp、Instagram和Facebook传播分布来完成的。研究变量包括审美吸引力、布局和功能、财务安全作为自变量,感知价值作为中介变量,态度和行为忠诚变量作为因变量。该研究使用AMOS 24来分析数据。研究结果表明,三个自变量中只有布局和功能对消费者的感知价值感知有积极显著的影响,而美学吸引力和财务安全变量对消费者的感知价值有损害。感知价值变量对态度忠诚和行为忠诚具有显著的正向影响,态度忠诚对行为忠诚具有显著的正向影响。本研究的含义是为印度尼西亚的电子商务参与者增加文献和见解,以增加在线商店的审美吸引力和财务安全,从而使消费者在态度和行为上忠诚,从而不会发生伤害消费者和对电子商务参与者产生负面影响的做法。Research需要对相同的对象进行进一步的研究,但结果不同或对象不同,如电子产品或电子商务票据。
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引用次数: 1
Effects of digital marketing practices on performance of insurance sector 数字营销实践对保险业绩效的影响
Pub Date : 2022-10-09 DOI: 10.36096/ijbes.v4i4.357
Ben Kajwang
Digital marketing practices have had explosive growth in the past decade, especially in the insurance sector of developing countries. In particular, the internet has been instrumental in providing digital marketing services to customers from the insurance sector. The purpose of this study, therefore, is to assess the effect of digital marketing practices on the performance of the insurance sector. A desktop literature review was used for this purpose. Relevant seminal references and journal articles for the study were identified using Google Scholar. The inclusion criteria entailed papers that were not over ten years old. The study found that the use of digital marketing strategies has a positive effect on the insurance sector's performance. Profitability improved, market share grew, and they expanded their market share. Increased customer loyalty and access to new markets are benefits of internet marketing for insurance companies. According to the findings, insurance companies should make IT infrastructure investments and implement technology-enhanced processes. Employers require adequate training on the use of e-business platforms, as well as collaboration with providers of digital services to enable them to store and market their products and services online. Aside from using traditional marketing methods (such as direct mail), the study advises general insurance companies to be innovative by implementing new strategies, such as digital marketing, to gain a larger share of their target market. This is because strategies for digital marketing have a positive impact on the overall performance of the insurance industry.
数字营销实践在过去十年中有了爆炸式的增长,特别是在发展中国家的保险业。特别是,互联网在向保险业客户提供数字营销服务方面发挥了重要作用。因此,本研究的目的是评估数字营销实践对保险业绩效的影响。为此目的,使用了桌面文献综述。相关的开创性参考文献和期刊文章的研究是通过谷歌学术搜索确定的。纳入标准要求论文发表时间不超过10年。研究发现,数字营销策略的使用对保险业的绩效有积极的影响。盈利能力提高,市场份额增加,市场份额扩大。增加客户忠诚度和进入新市场是网络营销对保险公司的好处。根据调查结果,保险公司应进行IT基础设施投资并实施技术增强流程。雇主需要在使用电子商务平台方面接受足够的培训,并与数码服务供应商合作,使他们能够在网上储存和销售其产品和服务。除了使用传统的营销方法(如直销邮件)外,该研究建议一般保险公司通过实施新的战略(如数字营销)来创新,以获得更大的目标市场份额。这是因为数字营销策略对保险业的整体表现有积极的影响。
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引用次数: 0
SCORRE approach as an instrument for detecting fraudulent financial reporting 分数法作为检测虚假财务报告的工具
Pub Date : 2022-10-09 DOI: 10.36096/ijbes.v4i4.353
Hermiyetti
This study aims to analyze S.C.O.R.R.E. (stimulus, capability, opportunity, capability, cooperation, and ego) as the cause of financial statement fraud. The study was conducted on B.U.M.N. companies in Indonesia as a population with published financial statement analysis units with a total of 122 as samples obtained by purposive sampling technique after being selected for the period 2014-2018 (five years). The Binary Logistics regression technique is used in analyzing data with the dependent variable using a nominal scale (0-1) as a measurement of financial statement fraud. The study concludes that not all measurement dimensions are predicted to affect the occurrence of fraud in financial statements, while measurements using other dimensions prove a significant influence on the event of financial statement manipulation. The study results provide a reference to the potential for preventing financial statement fraud by identifying several measurement dimensions that can trigger financial statement fraud. Research using Binary Logistics regression would be better confirmed through observation, either by interview or primary data that supports and predicts the results of the analysis that was not carried out in this study, so the conclusions obtained have not fully concluded the existing phenomena.
本研究旨在分析S.C.O.R.R.E.(刺激、能力、机会、能力、合作、自我)是财务报表舞弊的原因。本研究以印度尼西亚的B.U.M.N.公司为对象,以已公布的财务报表分析单位为样本,在2014-2018年(五年)期间,通过有目的抽样技术获得了122个样本。二元物流回归技术用于分析数据与因变量使用名义尺度(0-1)作为财务报表欺诈的测量。研究得出结论,并非所有的计量维度都被预测会影响财务报表舞弊的发生,而使用其他维度的计量证明对财务报表操纵事件有显著影响。研究结果为通过识别可能引发财务报表舞弊的几个计量维度来预防财务报表舞弊的可能性提供了参考。使用二元logistic回归的研究可以通过观察得到更好的证实,无论是通过访谈还是通过支持和预测分析结果的原始数据,在本研究中没有进行,所以得出的结论并没有完全总结现有的现象。
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引用次数: 0
Factors influencing accountability practices in managing NGOs funds 影响非政府组织资金管理问责做法的因素
Pub Date : 2022-10-09 DOI: 10.36096/ijbes.v4i4.361
Abdulwahed Hamoud Abdullah Ahmed, Z. Zainol, Norsyahida Mokhtar
This study examines the factors influencing accountability practices in funds management of local non-governmental organizations (NGOs) in Yemen. A total of 75 local NGOs operate in Yemen, receiving local and foreign funding. A structured online questionnaire was employed for data collection. This study found that accountability was not widely practiced among the NGOs in Yemen. The level of accountability practices of these NGOs was significantly influenced by funding competition and perceived motive. The results of the study offer important implications for both policymakers and NGOs. The relevant regulatory bodies must formulate policies to enhance the NGOs’ accountability for improved efficiency and transparency. The NGOs, on the other hand, are expected to be transparent in ensuring the resources are well managed, and services are delivered efficiently and effectively to the recipients.
本研究探讨了影响也门当地非政府组织(ngo)资金管理问责做法的因素。也门共有75个当地非政府组织,接受当地和外国的资助。采用结构化的在线问卷进行数据收集。本研究发现,在也门的非政府组织中,问责制并未得到广泛实施。这些非政府组织的问责实践水平受到资金竞争和感知动机的显著影响。研究结果对决策者和非政府组织都有重要意义。有关的规管机构必须制定政策,加强非政府机构的问责,以提高效率和透明度。另一方面,非政府机构则应保持透明度,确保资源得到妥善管理,并有效地向受助人提供服务。
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引用次数: 0
The influence of human resource practices in Islamic perspective on service performance 伊斯兰视角下的人力资源实践对服务绩效的影响
Pub Date : 2022-10-09 DOI: 10.36096/ijbes.v4i4.370
Yasifa Fitriana, Muafi Muafi
The objective of this study is to examine and analyze the influence of human resource (HR) practices in Islamic perspective on service performance. This study is carried out on Sharia Savings and Loans Cooperatives of Tamzis Bina Utama (TAMZIS) in the DIY Provinces, Indonesia. The data analysis is carried out using quantitative method with Structural Equation Modeling (SEM), and processed with SmartPLS software. The findings in this study indicate that there is a positive and significant relationship in: (1) Recruitment and selection in Islamic perspective on service performance; (2) Training and development in Islamic perspective on service performance; (3) Performance appraisal in Islamic perspective in on service performance; (4) Recruitment and selection in Islamic perspective on service performance moderated by Islamic principles; (5) Training and development in Islamic perspective on service performance moderated by Islamic principles. The findings also indicate that there is a negative and insignificant influence between performance appraisal in Islamic perspective on service performance moderated by Islamic principles in employees of Sharia Savings and Loans Cooperatives of Tamzis Bina Utama in the DIY Provinces, Indonesia.
本研究的目的是检视和分析伊斯兰视角下的人力资源实务对服务绩效的影响。本研究是在印度尼西亚DIY省的Tamzis Bina Utama (Tamzis)的伊斯兰教储蓄和贷款合作社进行的。数据分析采用结构方程模型(SEM)进行定量分析,并使用SmartPLS软件进行处理。研究结果表明:(1)伊斯兰教视角下的招聘与选拔对服务绩效有显著的正向影响;(2)以伊斯兰教的观点培训和发展服务表现;(3)伊斯兰教视角下的服务绩效绩效考核;(4)伊斯兰教视角下服务绩效的招聘与选择受伊斯兰教原则的调节;(5)以伊斯兰教的观点培训和发展受伊斯兰教原则调节的服务表现。研究结果还表明,伊斯兰教观点的绩效考核对印尼坦齐斯比纳乌塔玛省伊斯兰教储蓄贷款合作社员工的伊斯兰教原则调节的服务绩效存在负向且不显著的影响。
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引用次数: 1
Examining the impact of cargo and ancillary revenues on net profit for full service carrier airlines 研究货运和辅助收入对全服务航空公司净利润的影响
Pub Date : 2022-06-25 DOI: 10.36096/ijbes.v4i3.330
Onur Bas, T. Aksoy
In this study, the relationships between cargo revenues, ancillary revenues and net profitability of airline companies were examined in the examples of three full-service airline companies (Turkish Airlines, American Airlines, Delta Air Lines). Methodologically, a logarithmic econometric model was used in which cargo revenues and ancillary revenues were included as independent variables and net profit as the dependent variables. The data used for the period 2014Q1-2019Q4 were collected from the annual reports on the official websites of related airline companies and The International Air Transport Association (IATA). EViews 10 and STATA-15 versions, which are the most modern econometric analysis programs that can be used to control the stationarity, were used in the analysis of the data. In addition to econometric analyzes and general statistics, Cross Section dependency tests, CADF second-generation unit root tests, Delta slope homogeneity tests, Panel cointegration analysis, Westerlund Panel cointegration tests and Dumitrescu Hurlin Panel Causality tests and Breusch Pagan LM Tests were also performed. The study revealed that there is cointegration between cargo revenues, ancillary revenues and net profit, and there is a one-way causality relationship from both cargo revenues to net profit and from ancillary revenues to net profit. The study also indicated a positive correlation between cargo revenues and ancillary revenues and net profit. In other words, cargo revenues and ancillary revenues have a positive effect on the net profit of airline companies. In addition, the study found that aviation ancillary revenues provide an important resource for airline companies; furthermore, two US companies are among the top three companies with the highest revenues in the world in terms of cargo and ancillary revenues; also showed that Turkish Airlines' ancillary revenues are lower than those of these two US companies. On the other hand, the study showed that the contribution of Turkish Airlines cargo revenues to net profit is much higher than the other two companies.
本研究以三家全服务航空公司(土耳其航空、美国航空、达美航空)为例,考察了航空公司货运收入、辅助收入和净盈利能力之间的关系。在方法上,采用对数计量模型,其中货物收入和辅助收入作为自变量,净利润作为因变量。2014年第一季度至2019年第四季度的数据来自相关航空公司官方网站和国际航空运输协会(IATA)的年度报告。数据分析使用了最现代的计量经济学分析程序EViews 10和STATA-15版本,可以用来控制平稳性。除计量经济分析和一般统计外,还进行了Cross Section依赖检验、CADF二代单位根检验、Delta斜率齐性检验、Panel协整分析、Westerlund Panel协整检验、Dumitrescu Hurlin Panel因果检验和Breusch Pagan LM检验。研究发现,货运收入、辅助收入与净利润之间存在协整关系,货运收入与净利润、辅助收入与净利润之间存在单向因果关系。该研究还表明,货运收入与辅助收入和净利润之间呈正相关关系。换句话说,货运收入和辅助收入对航空公司的净利润有积极的影响。此外,研究发现,航空辅助收入为航空公司提供了重要的资源;此外,在货物和辅助收入方面,两家美国公司位居全球收入最高的前三名;数据还显示,土耳其航空的辅助收入低于这两家美国公司。另一方面,研究表明,土耳其航空货运收入对净利润的贡献远高于其他两家公司。
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引用次数: 1
Analysis of SS Tempe production quality control with the six sigma method at Sirajussa’adah Islamic Boarding School Limo Depok Sirajussa 'adah伊斯兰寄宿学校Limo Depok SS Tempe生产质量控制的六西格玛方法分析
Pub Date : 2022-06-25 DOI: 10.36096/ijbes.v4i3.350
Heni Nastiti, Jenji Gunaedi Argo, Rosali Sembiring
Quality is a factor to increase the competitiveness of a product. By increasing quality, the production costs will be reduced, thus it will eventually reduce waste. The failure of a product can be caused by the availability of raw materials, machines, equipment, human resources, and environmental factors during the production process. Quality control is a method used to keep the product needed by the market to be within controlled limits. This study aims to determine the quality of Tempe SS products at the Sirajussa’adah Islamic Boarding School in Limo Depok. It is carried out to see whether the quality is still within control limits or not by using the Six Sigma method with several stages of DMAIC (Define, Measure, Analyze, Improve and Control) implementation. In this research, calculations are carried out using the checksheet, flow chart, histogram, Pareto Hart, control, scatter diagram and fishbone diagram methods of production. Based on the results, it can be concluded that for 25 times the study, it is obtained the value of the center line (CL) of 0.0036, the value of the upper control limit (UCL) of 0.0050, and the value of the lower control limit (LCL) of 0. It is also found that there are a number of variations in the process that are outside the control limit (out of control) and within the control limit (in control) in the production process of Tempe SS at the Sirajussa Islamic Boarding School in Limo Depok. However, this is still inadequate for the fermentation process infrastructure, equipment for packaging is still manual and environmental factors determine the cause of the number of defective products.  
质量是提高产品竞争力的一个因素。通过提高质量,将降低生产成本,从而最终减少浪费。产品的故障可能是由生产过程中原材料、机器、设备、人力资源和环境因素的可用性引起的。质量控制是一种使市场所需的产品保持在控制范围内的方法。本研究旨在确定Limo Depok Sirajussa 'adah伊斯兰寄宿学校Tempe SS产品的质量。采用六西格玛方法,通过实施DMAIC(定义、测量、分析、改进和控制)的几个阶段,来确定质量是否仍在控制范围内。本研究采用生产检查表、流程图、直方图、帕累托哈特、控制、散点图和鱼骨图等方法进行计算。结果表明,经25次研究,得到的中心线(CL)值为0.0036,上控制限(UCL)值为0.0050,下控制限(LCL)值为0。在Limo Depok的Sirajussa伊斯兰寄宿学校的Tempe SS生产过程中,还发现了一些在控制范围之外(失控)和控制范围内(控制)的过程变化。然而,这对于发酵工艺基础设施的不足,包装设备仍然是手工和环境因素决定不良产品数量的原因。
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引用次数: 0
Factors affecting online shopping behavior in Bangladesh: A demographic perspective 影响孟加拉国网上购物行为的因素:人口统计学视角
Pub Date : 2022-06-25 DOI: 10.36096/ijbes.v4i3.351
M. K. Hossain, Md Abdus Salam, Sheikh Sakib Jawad
Prior studies in Bangladesh examined how several non-demographic factors influenced consumers' online buying behavior. However, no specific research has been conducted to examine an association between consumers' demographic factors and the online shopping behavior of Bangladeshi buyers. Therefore, this study aimed to examine the association between online shopping behavior and the demographic characteristics of Bangladeshi buyers. The association between six consumers' demographic variables, such as age, gender, income, education, occupation, and marital status, and online shopping behavior, proxied by the frequency of online shopping, was examined. Primary data through a structured questionnaire was collected from the 547 respondents in urban and rural areas of seven divisions in Bangladesh through offline and online surveys. The chi-square test was used to examine the association between consumers' demographic characteristics and online shopping behavior. The study found that male and married consumers with a higher level of education and higher-category jobs have a higher propensity to shop online. However, consumers' age and income level do not significantly impact their online shopping behavior. The study's outcomes are expected to provide online retailers and merchants with critical information about buyer behavior. Keywords: Association, online shopping behavior, demographic characteristics, chi-square test, Cramér’s V, e-commerce. JEL Classification: M31, M39, and L81
孟加拉国先前的研究考察了几种非人口因素如何影响消费者的在线购买行为。然而,没有专门的研究来检验消费者的人口因素与孟加拉国买家的网上购物行为之间的关系。因此,本研究旨在探讨网上购物行为与孟加拉买家的人口特征之间的关系。研究了消费者的年龄、性别、收入、教育程度、职业、婚姻状况等6个人口统计变量与网络购物行为之间的关系,并以网络购物频率为代表。通过结构化问卷,通过线下和在线调查,从孟加拉国七个省城市和农村地区的547名受访者中收集了主要数据。使用卡方检验来检验消费者人口统计学特征与网上购物行为之间的关系。研究发现,受教育程度较高、工作类别较高的男性和已婚消费者更倾向于在网上购物。然而,消费者的年龄和收入水平并没有显著影响他们的网上购物行为。这项研究的结果有望为在线零售商和商家提供有关买家行为的关键信息。关键词:联想,网上购物行为,人口统计学特征,卡方检验,cramsamrs V,电子商务JEL分类:M31, M39, L81
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引用次数: 1
Reducing turnover intention: The mediating role of work-life balance and organizational commitment 降低离职倾向:工作-生活平衡与组织承诺的中介作用
Pub Date : 2022-06-25 DOI: 10.36096/ijbes.v4i3.344
Uce Karna Suganda
This study aims to examine and understand the influence of psychological capital on employee turnover intention through the mediating role of organizational commitment and work-life balance on Generation Z and millennial employees in Bandung, West Java. The data used in this study are primary and secondary data obtained from the employees of the companies and the company data. This study uses the census method as a sampling technique, with a number of samples of 100 respondents. The data is collected by distributing questionnaires and carrying out observations in the company. The data is further processed using Structural Equation Modeling with the Partial Least Square method. The results of this study indicate that psychological capital has a significant influence on employee turnover intention, organizational commitment, and work-life balance. Furthermore, organizational commitment and work-life balance are found to have a direct negative influence on turnover intention. Both of these variables also act as mediators in the relationship between psychological capital and turnover intention.
本研究旨在通过组织承诺和工作生活平衡对西爪哇万隆Z世代和千禧一代员工离职倾向的中介作用,检验和理解心理资本对员工离职倾向的影响。本研究使用的数据是从公司员工和公司数据中获得的一手和二手数据。本研究采用人口普查法作为抽样技术,样本数量为100人。数据是通过发放问卷和在公司进行观察来收集的。采用偏最小二乘法的结构方程模型对数据进行进一步处理。本研究结果表明,心理资本对员工离职倾向、组织承诺和工作生活平衡有显著影响。组织承诺和工作生活平衡对离职倾向有直接的负向影响。这两个变量在心理资本与离职倾向的关系中也起中介作用。
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引用次数: 4
Humanistic management and the counterproductive behaviours as perceived by the employees 人本管理与员工感知的反生产行为
Pub Date : 2022-06-25 DOI: 10.36096/ijbes.v4i3.348
Damianus - Abun, K. O. Martin, Edna R. Cabillo, M. Encarnacion, Theogenia Magallanes
The study aims to determine the effect of the humanistic management style of administrators on the counterproductive work behaviour of employees. To deepen the understanding of the concepts and to establish the theories of the study, literature was reviewed. The study used descriptive assessment and a correlational research design. The population of the study was all employees and administrators of Divine Word College of Laoag. Questionnaires were used to gather the data and weighted mean and Pearson r correlation was used to analyze the data. The study found that the humanistic management style of administrators is high and counterproductive behaviour is low. However, Pearson r correlation indicated that there is no significant correlation between humanistic management style and counterproductive behaviour of employees. Thus, the hypothesis is rejected.
本研究旨在确定管理者的人性化管理风格对员工反生产行为的影响。为了加深对概念的理解和建立研究的理论基础,本文对文献进行了回顾。本研究采用描述性评估和相关研究设计。研究对象为老阿格神言学院的员工和管理人员。采用问卷调查法收集数据,采用加权平均法和Pearson r相关法分析数据。研究发现,管理者的人性化管理风格较高,反生产行为较低。但Pearson相关分析表明,人本主义管理风格与员工反生产行为之间不存在显著相关。因此,该假设被拒绝。
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引用次数: 0
期刊
International Journal of Business Ecosystem & Strategy (2687-2293)
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