Building Competitiveness through Improvement of Quality Process in Paper Industry Enterprises

Abstract. Nowadays, organizations continuously compete with each other and other market competitors. It is clearly visible in paper production market in Poland which is constantly developing taking over even the plastic product market due to the regulation of the reduction of the impact of certain plastic products. Therefore, for a single company there is a need to search and take competitive advantage. In order to build competitiveness it is possible to refer to improvement of quality process which can lead to additional benefits for organizations or customers. It can concern various aspects of the company such as structures, processes, activities or products. The aim of this paper is to propose methods and tools of quality management at particular stages of paper production process to build or improve market competitiveness in paper industry.