用于执行业务流程的分层多代理系统模型

I. Oksanych, I. Shevchenko
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引用次数: 0

摘要

目的。开发一套模型,正式描述组织和技术系统的操作环境,以及在执行业务操作中扮演不同角色的软件代理之间的交互。这样一组模型的存在允许您创建用于监视和路由业务流程的信息技术,并降低业务操作的成本。方法。研究方法基于系统分析方法。发现。提出了一套分层多智能体系统的业务流程模型。该综合体包括对组织和技术系统的操作环境的静态描述,其中包含业务流程、业务操作及其组件的模型。创意。组织对组织和技术系统的运行环境进行全面监控,即处理应用程序、队列和工作站的进程的当前状态,需要开发静态和动态业务流程模型。在静态描述的基础上,开发了在许多工作站中促进业务流程的动态模型。这使得监视工作站、队列和业务操作应用程序的状态成为可能。特别是,开发了软件代理的正式描述及其能力,以及执行业务操作执行者、监视者和调度者功能的三级代理的交互模型。有了这些工具,第二个重要方面是开发多代理系统的通用层次结构,其中不同的代理执行执行者、监视器和调度员的角色。这种结构应该包括对智能体功能的规范、智能体在三个层次上的交互模型、智能体与人的沟通方式。实用价值。在不同条件下(电子文档管理、制造企业、人力资源管理部门)对监控调度系统的测试表明,业务操作时间减少,等待损失减少,业务流程节奏加快。这项工作的结果使开发队列管理策略成为可能,该策略显示出操作时间的减少和更加平衡的工作负载。
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MODELS OF A HIERARCHICAL MULTI-AGENT SYSTEM FOR PERFORMING BUSINESS PROCESSES
Purpose. Developing a set of models which formally describe the operation environment of the organizational and technical system and the interaction of software agents of different roles in performing business operations. The pres-ence of such a set of models allows you to create information technology for monitoring and routing business processes and reduce costs for business operations. Methodology. The research methods are based on systems analysis methods. Findings. A set of models of hierarchical multi-agent system for business processes has been developed. The complex comprises a static description of the operation environment of the organizational and technical system, where there are models of business process, business operation and its components. Originality. Organization of total monitoring of the operation environment of the organizational and technical system, i.e. the current state of the processes of processing applications, queues and workstations requires the development of static and dynamic business process models. Based on the static description, a model of the dynamics of business processes promoting throughout many workstations has been developed. This makes possible to monitor the status of workstations, queues and applications for business opera-tions. In particular, a formal description of the software agent, its competencies and a model of interaction of three-level agents which perform the functions of business operation executors, monitors and dispatchers has been developed. Having such tools, the second important aspect is the development of a universal hierarchical structure of the multi-agent system, in which different agents perform the roles of performers, monitors and dispatchers. Such a structure should include the regulation of the agent functions, models of agents interaction at all three levels, ways of agents-people communication. Practical value. Tests of the monitoring and scheduling system in different conditions (electronic document management, manufacturing company, human resources management department) showed a decrease in time of business operations, losses on waiting and increase in rhythm of business processes. The results of the work has enabled the development of a queue management strategy, which has showed a reduction in time of operations and a more balanced workload.
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