Improving Relationships Based on Positive Politeness Between Humans and Life-Like Agents

In interpersonal interactions, humans speak in part by considering their social distance and position with respect to other people, thereby developing relationships. In our research, we focus on positive politeness (PP), a strategy for positively reducing the distance people in human communication using language. In addition, we propose an agent that attempts to actively interact with humans. First, we design a dialog system based on the politeness theory. Next, we examine the effect of our proposed method on interactions. For our experiments, we implemented two agents:the method proposed for performing PP and a conventional method that performs negative politeness based on the unobjectionable behavior. We then compare and analyze impressions of experiment participants in response to the two agents. From our results, male participants accepted PP more frequently than female participants. Further, the proposed method lowered the perceived sense of interacting with a machine for male participants.